Karen Pemberton
Abbotsford
Summary
Dynamic and dedicated professional with experience at McDonald's Restaurant, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient multitasking and effective communication. Skilled in cash handling and training new team members, fostering a positive work environment while maintaining high standards of cleanliness and safety.
Overview
16
16
years of professional experience
Work History
Crew
McDonald's Restaurant
10.2007 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School -
Hants West Rural High School
Brooklyn, NSSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Safe food handling
- Safety awareness
- Leadership qualities
- Drive-thru operations
- Store opening and closing
- Crew leadership
Languages
English
Timeline
Crew
McDonald's Restaurant
10.2007 - 12.2023
High School -
Hants West Rural High School
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