Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal interests include travel, gardening, cooking, eldercare.
Timeline
Generic

Karen Pedersen

45-323 Governors Court, New Westminster

Summary

Driven by effective leadership and organizational management skills, honed over 28 years at BMO Bank of Montreal, I excel in fostering customer satisfaction and team development. My tenure includes significant achievements such as enhancing service quality and leading strategic growth initiatives at Orion Water Services Ltd., showcasing my solution finding abilities and proficiency in Microsoft Office Suite.


Experienced therapist with a demonstrated history of working in the health and wellness industry, skilled in Sales, Service, Management, Training and Public Speaking.


Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

43
43
years of professional experience

Work History

President, Board of Directors

Glenbrook Park Amenities Centre Ltd.
06.2014 - Current
  • Ensured fiscal responsibility by overseeing budget development, financial reporting, and internal controls.
  • Led the development of a comprehensive strategic plan, setting the direction for future growth and success.
  • Created a positive organizational culture by promoting transparency, inclusivity, and open communication among all stakeholders.

Manager of Operations

Orion Water Services Ltd.
09.2012 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.

Strata Council Member

LMS1078
09.2010 - Current
  • Strata Council President and Vice President over several terms. Voluntary position.
  • Served as a positive role model to unit owners, and fellow council members by demonstrating integrity, professionalism, and commitment to public service.
  • Collaborated with fellow council members to manage key issues within the community to be of benefit to and represent all owners interests.
  • Improved community relations by engaging with owners and addressing their concerns effectively.
  • Managed budgetary resources effectively, ensuring responsible spending on essential services.

Stress Management Specialist

Crystal Clear Laughter & Hypnosis
06.2009 - Current
  • Assisted business owners, managers, executives deal with stress, overwhelm and the daily productivity issues so that they can reduce their workload, create a self-motivated winning team, suceed and profit in their business and gain peace of mind.
  • Established key performance indicators for measuring team success, leading to improved overall performance.
  • Assist clients to discover how to overcome problems in their life or change habits that no longer serve them so that they are able to reach their goals and liver the life they imagine.
  • Assist clients to manage stress, self confidence, relaxation, grief and loss, pain management, weight management, academic performance, time management, happy relationships.
  • Passionate about helping clients renew and restore their health and happiness in all aspects of life and manage stress to create powerful results with clarity.

Coordinator, Womens Networking Group

Valley Women's Association
04.2010 - 06.2023
  • Create connections and build strong, lasting relationships that will assist to strengthen women and their business.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Senior Learning Facilitator

BMO Bank of Montreal
09.2004 - 06.2009
  • Contributed to the success of organizational change initiatives by developing targeted learning interventions supporting new strategies and processes.
  • Promoted a culture of continuous learning by encouraging employees to participate in external conferences, webinars, or workshops relevant to their roles.
  • Championed diversity and inclusion efforts within the workplace by actively promoting equal opportunities for all employees regardless of race, gender, religion or sexual orientation.
  • Provided subject matter expertise in the development of training materials, ensuring content accuracy and adherence to established guidelines.

Branch Manager

BMO Bank of Montreal
06.1981 - 09.2004
  • Roles over 28 years at BMO included: Customer Service Representative, Financial Services Manager, Account Manager, Service Leader, Assistant Branch Manager, Branch Manager.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

Certified Clinical Hypnotherapist - Hypnotherapy

Coastal Academy of Hypnotic Arts And Sciences
White Rock
06.2009

Bachelor of Science - Microbiology And Immunology

University of British Columbia
Vancouver
06.1986

High School Diploma -

Richmond Senior Secondary
Richmond
06.1981

Skills

    Customer Service, collaboration, active listening skills

    Effective Leadership

    Organizational Management

    Problem-solving abilities, conflict resolution, solution finder

    Critical Thinking

    Data Entry, experience with most current business software (Microsoft Office Suite)

    Customer Relations

    Customer satisfaction measurement

    Team Development

Websites

Languages

English
Native or Bilingual

Personal interests include travel, gardening, cooking, eldercare.

My philanthropic activities are many and include being on the Board of Directors for the Glenbrook Park Amenities Centre since 2014, the Board of Directors for two non-profit foundations and Chairperson for a Women's business development association for the last 10 years.  


I was born and raised in Vancouver, BC, am happily married and a compassionate caregiver to many children as well as my beautiful amazing parents in their elder years.  The love of family keeps me strong.  I love to travel the world, have visited many places and countries worldwide and enjoy going whalewatching.  


Timeline

President, Board of Directors

Glenbrook Park Amenities Centre Ltd.
06.2014 - Current

Manager of Operations

Orion Water Services Ltd.
09.2012 - Current

Strata Council Member

LMS1078
09.2010 - Current

Coordinator, Womens Networking Group

Valley Women's Association
04.2010 - 06.2023

Stress Management Specialist

Crystal Clear Laughter & Hypnosis
06.2009 - Current

Senior Learning Facilitator

BMO Bank of Montreal
09.2004 - 06.2009

Branch Manager

BMO Bank of Montreal
06.1981 - 09.2004

Certified Clinical Hypnotherapist - Hypnotherapy

Coastal Academy of Hypnotic Arts And Sciences

Bachelor of Science - Microbiology And Immunology

University of British Columbia

High School Diploma -

Richmond Senior Secondary

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Karen Pedersen