Karen Pearse

• Foster an environment in which associates develop skills and knowledge, where they feel engaged and empowered
• Foster an environment focused on skill, knowledge, development and empowerment
• Shape and lead the store's sales culture
• Drive referral-based business, increasing sales and customer loyalty
• Lead team hiring, onboarding, development, and coaching
• Manage costs while achieving operational and financial metrics
• Ensure flawless execution of brand standards
• Oversee loss prevention procedures ensuring compliance

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Hired, trained and supervised team of service staff members to meet business goals.
• Resolved customer complaints in professional and timely manner.

Oversee receiving, ensuring accuracy in data integrity.

Manage return to vendor authorizations.

Completion of high ticket cycle counts.

Ensure price change integrity.

Manage merchandise flow to sales floor, implement and follow up on all merchandise changes.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Deliver quality, service and cleanliness to expected standard.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.