KAREN PEARCE
WINNIPEG,MB
Summary
Accomplished Customer Service Coordinator and Manager/Owner with a proven track record at Chicken Chef and KFC, enhancing customer satisfaction and fostering loyalty through expert complaint handling and efficient logistics management. Skilled in mentoring teams to exceed performance goals, demonstrating exceptional problem-solving and time management abilities. Successful CSR with 25 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
24
24
years of professional experience
Work History
Customer Service Coordinator
Chicken Chef
Winnipeg, MB
07.2010 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Manager
KFC
Winnipeg, MB
03.2000 - 07.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Completed - Human Resource And Organization Psychology
University of Manitoba
Winnipeg, MB05.1991
Hotel/ Restaurant Management - Hospitality And Tourism Management
Red River College of Applied Arts, Science And Technology
Winnipeg, MB06.1990
Skills
- Account Management
- Documentation skills
- Complaint Handling
- Customer Focus
- Logistics Management
- Quality Assurance
- Payment Processing
- Returns policy understanding
Languages
English
Full Professional
Timeline
Customer Service Coordinator
Chicken Chef
07.2010 - Current
Manager
KFC
03.2000 - 07.2010
Completed - Human Resource And Organization Psychology
University of Manitoba
Hotel/ Restaurant Management - Hospitality And Tourism Management
Red River College of Applied Arts, Science And Technology