KAREN PATTERSON
Calmar,AB
Summary
Patient-orient Nurse with 19 years of experience in providing direct patient care in a diverse Acute Care setting offering companionate care. Works well with a diverse patient population and fosters trusting relationships to improve patient outcomes.
Provides companionate care during end of life and is supportive to their families during this journy.
Works within a multidisciplinary team involving other professionals in an approach to problem solving or increasing patient care to improve outcomes.
Overview
38
38
years of professional experience
Work History
Registered Nurse, Medical-Surgical Unit
Leduc Community Hospital
Leduc, AB
11.2004 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Front End Manager
Extra Foods
Camrose, AB And Devon, Alberta
08.1992 - 10.1999
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Prepared weekly employee work schedules to meet operational needs.
- Evaluated employee performance and made recommendations for improvements.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recorded financial transactions and performed account reconciliations.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Maintained transaction security by verifying payment cards against identification.
- Maintained accurate records of sales and financial transactions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bank Teller and Treasury Officer
National Trust Company
Camrose, AB And Lethbridge AB
06.1985 - 09.1991
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Responsible for the treasury vault ensuring that money amounts were maintained for operations and that excess was shipped to the Main Bank of Canada
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Opening and closing of bank accounts
- Handling large deposits for multiple businesses
- Balancing till and treasury daily
Education
Certificate in Nursing - Nursing Studies
Grant McEwan College
Edmonton, AB11.2004
Skills
- Chest Tubes
- Medication Side Effect Knowledge
- Pharmacologic Intervention
- Intramuscular Injections
- Blood Product Transfusion
- Nasogastric Tube Insertion
- Patient Rapport
- Treatment Recommendations
- Acute Respiratory Distress Syndrome
- Heart Failure
- Nursing Assignments
- Pulmonary Conditions
- Prevention Techniques
- General Surgery
- PICC Lines
- Patient Intervention
- Standards Administration
- Administer Medication
- Update Electronic Charts
- Compassionate and Caring
- Monitor Vital Signs
- Clear Patient Communication
- Patient Care Assessment
- Charge Nurse Duties
- Preceptorship
Languages
English
Native or Bilingual
Timeline
Registered Nurse, Medical-Surgical Unit
Leduc Community Hospital
11.2004 - Current
Front End Manager
Extra Foods
08.1992 - 10.1999
Bank Teller and Treasury Officer
National Trust Company
06.1985 - 09.1991
Certificate in Nursing - Nursing Studies
Grant McEwan College