KAREN PATTERSON
Calmar,AB
Summary
Patient-orient Nurse with 19 years of experience in providing direct patient care in a diverse Acute Care setting offering companionate care. Works well with a diverse patient population and fosters trusting relationships to improve patient outcomes.
Provides companionate care during end of life and is supportive to their families during this journy.
Works within a multidisciplinary team involving other professionals in an approach to problem solving or increasing patient care to improve outcomes.
Overview
38
38
years of professional experience
Work History
Registered Nurse, Medical-Surgical Unit
Leduc Community Hospital
11.2004 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Front End Manager
Extra Foods
08.1992 - 10.1999
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Prepared weekly employee work schedules to meet operational needs.
- Evaluated employee performance and made recommendations for improvements.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recorded financial transactions and performed account reconciliations.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Maintained transaction security by verifying payment cards against identification.
- Maintained accurate records of sales and financial transactions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bank Teller and Treasury Officer
National Trust Company
06.1985 - 09.1991
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Responsible for the treasury vault ensuring that money amounts were maintained for operations and that excess was shipped to the Main Bank of Canada
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Opening and closing of bank accounts
- Handling large deposits for multiple businesses
- Balancing till and treasury daily
Education
Certificate in Nursing - Nursing Studies
Grant McEwan College
Edmonton, AB11.2004
Skills
- Chest Tubes
- Medication Side Effect Knowledge
- Pharmacologic Intervention
- Intramuscular Injections
- Blood Product Transfusion
- Nasogastric Tube Insertion
- Patient Rapport
- Treatment Recommendations
- Acute Respiratory Distress Syndrome
- Heart Failure
- Nursing Assignments
- Pulmonary Conditions
- Prevention Techniques
- General Surgery
- PICC Lines
- Patient Intervention
- Standards Administration
- Administer Medication
- Update Electronic Charts
- Compassionate and Caring
- Monitor Vital Signs
- Clear Patient Communication
- Patient Care Assessment
- Charge Nurse Duties
- Preceptorship
Languages
English
Native or Bilingual
Timeline
Registered Nurse, Medical-Surgical Unit
Leduc Community Hospital
11.2004 - Current
Front End Manager
Extra Foods
08.1992 - 10.1999
Bank Teller and Treasury Officer
National Trust Company
06.1985 - 09.1991
Certificate in Nursing - Nursing Studies
Grant McEwan College
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