Karen Park
Porter Ranch
Summary
With a strong foundation in customer service, I have refined my skills in a fast-paced environment, excelling in communication and problem resolution. My ability to understand and address customer needs while maintaining a calm and professional demeanor has allowed me to consistently deliver exceptional service. I am eager to transition into a new field where I can leverage these abilities to drive positive outcomes and contribute to team success.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Hubspot Latinoamerica
07.2023 - 03.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Senior Support Officer
IQ Option
12.2020 - 06.2023
- Assisted users with inquiries regarding trading tools, educational resources, and guide them on how to effectively navigate and use the trading platform
- Conduct in-depth research and analysis to address discrepancies in deposits, ensuring timely allocation of funds and that user requirements are fully met
- Improved customer satisfaction by addressing and resolving complex support issues promptly and professionally.
Customer Service Supervisor
Hampton By Hilton
02.2019 - 08.2020
- In charge of all customer service inquiries, addressing complaints and concerns
- Support to the administrative department
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Coordinated with other departments to ensure seamless customer experience.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Reservations Coordinator
Hampton By Hilton
03.2015 - 06.2016
- Streamlined reservations processes by implementing efficient booking procedures.
- Increased overall efficiency by training new team members on best practices in reservations management.
- Collaborated with sales and marketing teams to create enticing promotional packages for prospective guests.
- Coordinated group reservations, effectively managing room blocks and special requests for seamless event experiences.
- Supported revenue growth through upselling additional services such as corporate and social events.
Education
Professional - Corporate Communications
Universidad De Medellin
Medellin Colombia01-2012
Skills
- HTML
- CSS
- JIRA
- Problem-solving
- Live chat support
- Ticket management
- Technical support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Support Specialist
Hubspot Latinoamerica
07.2023 - 03.2024
Senior Support Officer
IQ Option
12.2020 - 06.2023
Customer Service Supervisor
Hampton By Hilton
02.2019 - 08.2020
Reservations Coordinator
Hampton By Hilton
03.2015 - 06.2016
Professional - Corporate Communications
Universidad De Medellin
Similar Profiles
KATHERINE CHIMOY VEGAKATHERINE CHIMOY VEGA
Product Designer at Crehana (startup de desarrollo de talento en Latinoamerica)Product Designer at Crehana (startup de desarrollo de talento en Latinoamerica)
Fernanda Calderon SolFernanda Calderon Sol
Recruiter at Skycom LatinoamericaRecruiter at Skycom Latinoamerica
Tomas VelasquezTomas Velasquez
Production Employee at Cerakote LatinoamericaProduction Employee at Cerakote Latinoamerica