Karen Pacheco
Orange
Summary
Results-driven Store Manager with over 40 years of experience in inventory management, staff training, and sales strategy development. Proven ability to enhance customer experiences and optimize operational performance.
Overview
44
44
years of professional experience
Work History
Store Manager
TJMaxx
Long Beach
08.1999 - 04.2024
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Developed strategies to maximize sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw inventory management, including stock organization and replenishment.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed staff schedules to optimize coverage during peak hours.
- Conducted regular team meetings to communicate goals and updates clearly.
- Collaborated with regional managers on promotional strategies and store initiatives.
- Implemented visual merchandising standards to enhance product displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Resolved customer complaints in a timely manner.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Store Manager
Loehmann's
Tustin
06.1980 - 08.1999
- Managed daily store operations, ensuring compliance with company policies and cash handling procedures.
- Trained and mentored staff, enhancing customer service skills and fostering a culture of performance.
- Oversaw inventory management through stock organization, replenishment, and tracking processes.
- Developed staff schedules to maximize coverage during peak hours.
- Implemented visual merchandising standards, enhancing product displays and increasing customer engagement.
- Addressed customer inquiries and resolved complaints promptly and effectively.
- Collaborated with regional managers on promotional strategies to drive store initiatives.
- Conducted regular team meetings, aligning team with goals and ensuring clear communication of updates.
Education
Associate of Arts - Fashion Merchandising
Fashion Institute of Design & Merchandising
Los Angeles, CA06-1978
Skills
- Inventory management
- Sales strategy
- Staff training
- Retail operations
- Inventory management
- Visual merchandising
- Staff training
- Customer service excellence
- Retail operations
- Regulatory compliance
- Team leadership
- Process improvement
- Problem solving
- Effective communication
- Conflict resolution
- Performance evaluation
- Time management
- Operational guidelines
- Multitasking and organization
- Staff scheduling
- Customer service
- Cost management
- Delegating work
- Strategic thinker
- Team building
- Communication skills
- Work planning
Languages
German
Limited
Affiliations
- Artist, Writer/Author
Timeline
Store Manager
TJMaxx
08.1999 - 04.2024
Store Manager
Loehmann's
06.1980 - 08.1999
Associate of Arts - Fashion Merchandising
Fashion Institute of Design & Merchandising