Karen Osuna

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Answer phones and schedule appointments to optimize patient flow.

File and update medical records to ensure accuracy and compliance.

Perform EKGs and administer injections with precision.

Record patient medical history to aid in diagnosis and treatment planning.

Assist physicians during patient examinations for comprehensive care.

Collect and prepare blood samples and other specimens for laboratory testing.

Enter patient information, including vital signs and test results, into medical records for reference

Delivered positive customer experiences through fair, friendly, and courteous service.

Resolved customer issues efficiently to enhance satisfaction.

Answered inquiries regarding pricing information to support informed decisions.

Conducted dietary assessments to ensure compliance with physician-prescribed diets.

Informed patients of dietary restrictions and provided Diet Awareness cards.

Prepared and delivered meals efficiently, ensuring timely service.

Ensured all necessary items for meals were available before patient departure.

Maintained and updated patient nutrition profiles to reflect changing needs.

Attended mandatory in-service training sessions to enhance knowledge and skills.