Summary
Overview
Work History
Skills
Timeline
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Karen Nicolson

Niagara Falls,ON

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. References available upon request.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Hodgson Custom Rolling
05.2023 - 04.2024
  • Receiving Onsite and External Visitors, greeting and accessing their needs
  • Using several Software Programs to capture, provide and or track critical data for the Estimating and Production Department
  • Accountable for receiving, organizing, delivering, and filing
  • Assisting Finance with invoicing and Credit Reference applications
  • Processed Production Work Orders
  • Purchasing of office inventory and maintenance items
  • Audit - bi-annually all sellable codes and raw material for HS Codes and proper Tariff classification, Genus, Species, material and type
  • Ensure our Aphis Core Process for upload of files to Willson and USA customs is operational and working properly
  • Review any industry changes for export or import and make sure One Floral is adjusting process to meet regulations.

Buyer/Border Compliance

One Floral Ltd
04.2019 - 05.2023
  • Negotiate optimum pricing, terms, and timely procurement of production materials, tools/consumables, and operating supplies
  • Initiate requests for quotation with suppliers
  • Analyze supplier quotations and award purchase orders/contracts
  • Initiate Supplier Approval process, follow up and maintain Approved Supplier List, including bi-annual verification
  • Ensure delivery of acceptable quality goods and services to meet the needs of the company
  • Expedite orders for prompt delivery
  • Issue Supplier Performance Ratings, maintain up to date records
  • Work with suppliers to effectively resolve delivery issues in a timely manner
  • Maintain control of purchase order generation and distribution. Ensure audit trails are in place and meet financial and procedural requirements
  • Communicate with suppliers for lead times, optimum lot sizes, packaging, shipping parameters and other procedural requirements
  • Tracking/understating material yields
  • Assist other departments with consumable inventory practices to reflect cost savings
  • Maintain high level of communication and effective working relationships with suppliers and peers

Buyer/Customer Service Coordinator

Naturekast Products
01.2015 - 04.2019
  • Purchasing of goods for entire company; price comparing and quoting
  • Ordering sheet goods, hardware, shop supplies and all office supplies
  • Handle client enquiries, complaints, etc
  • In person & by phone, regarding orders, company products services and/or policies
  • Interact directly with customers, helping to assist placing orders online, guide them through new dealer setup procedures, and other technical support
  • Provide information on products, ie; sizing, colors, product lines, dimensions, rates, regulations, policies, etc
  • Follow up on customer complaints and updating customer accounts with relevant contact information, ie; shipping location, contact information, etc
  • High level of confidentiality with respect to customers and accounts
  • Reviews company's catalogue annually for errors and inconsistencies, making edits as needed
  • Created product database, item codes and descriptions pertaining to each product as company was being established for online ordering to be completed
  • Proof-reading/finalize 20/20 drawings, 30 perspectives and elevations
  • Create work orders for shop production.

Customer Service Coordinator/Engineering

Elmwood Fine Custom Cabinetry
11.2005 - 01.2015
  • Oversaw all communications with sales representatives and suppliers
  • Finalized readings of 20/20 drawings, 3-D perspectives and elevations
  • Provided sizing and ordering of all custom doors and components
  • Interacted and dealt with high volume of customers, in person & by phone.
  • Issue credits and backorders where necessary and communicate all proper information to customer
  • Answer all incoming service calls, dealing directly in person and by phone, client enquiries, handle complaints regarding orders, company products, services or policies
  • Maintain high level of confidentiality with respect to customers and large monetary values
  • Create work orders for shop production

Skills

  • Over 20 years' experience working Administration, Purchasing and Customer Service
  • Strong understanding and workable knowledge of companies policies, procedures, and products able to confidently relay information to customers and business partners
  • Comfortable navigating customer complaints and using de-escalation/negotiation skills to control the situation
  • High level of professionalism, always keeps company's reputation at the forefront of customer engagement
  • Excels in a busy work environment, leaning on multi-tasking and organizational skills
  • Advanced Administration Skills: Microsoft Office Programs, Databases, Customer Management Software

Timeline

Administrative Assistant

Hodgson Custom Rolling
05.2023 - 04.2024

Buyer/Border Compliance

One Floral Ltd
04.2019 - 05.2023

Buyer/Customer Service Coordinator

Naturekast Products
01.2015 - 04.2019

Customer Service Coordinator/Engineering

Elmwood Fine Custom Cabinetry
11.2005 - 01.2015

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Karen Nicolson