Karen Nguyen
Mississauga,Ontario
Summary
Seeking a challenging customer support position, that will effectively utilize acquired expertise, creative talents and commitment to excellence. Desire a position with career growth potential
A self-motivated independent business owner with a successful background in sales. Excellent in achieving and exceeding set sales targets. Fully qualified with experience dealing with clients from their initial enquiry all the way to completion. Providing a high degree of customer service by offering the best advice to clients.
Overview
14
14
years of professional experience
Work History
Travel Agent
Just Travel Deals
11.2023 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Jr Property Manager
Remax Alaa Yousif
06.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Owner
Pita Lite
01.2019 - 06.2022
- Responsibilities include: Scheduling staff hours and doing payroll
- Advertising for store to boost sales on a monthly basis
- Ordering supplies and stocking them
- Making sure that store is clean and sanitized and food handling protocols are followed
- Dealing with customer's orders and making sure that everyone is satisfied with their visit.
Property and Casualty Advisor/ Life and Living Benefits
RBC Insurance
01.2017 - 01.2019
- Responsibilities include: Responsible for providing quotes and finding the right protections for clients
- Following up on leads through Sales Force
- Making cold calls to source out new business
- Going out on business development to raise brand awareness
- Dual license for both home and auto with life benefits.
Mortgage Agent
RUSH MORTGAGES INC.
01.2016 - 01.2017
- Responsibilities include: Work with various lenders to find the best deal for homebuyers
- Prepared loan packages and ensured all aspects of closing process are completed on time
- Work to ensure compliance with banking regulations are meet
- Generated new business through presentation of bank products to clients at open houses
- Built new and referral business with a network of CPAs, lawyers, and real estate agents
- Developed leads through social media and direct door to door presentation with real estate agents
- Achieve sales objectives.
Customer Services / Sales Executive
CONTAINER DEPOT EXPRESS
01.2010 - 01.2016
- Responsibilities include: Develop and execute daily marketing tasks, office plans, and objectives
- Professionally answering calls and direct clients to a work related department
- Provide quality service in a polite and professional manner with customers
- Ability to handle irate individuals in a patient and compassionate manner
- Strike to maintain customer satisfaction and answers customer's questions and concerns
- Knowledgeable in all products and services
- Direct customer to appropriate services, individual and to adhere to customer's request
- Achieving sales in shipping containers for constructions and to farming residents
- Filling out work orders/sales contracts, increase corporate connections for service, sales and repairs.
Education
Property Management -
Humber College
Toronto, ON12.2025
TICO
11.2023
License -
LLQP
12.2018
License -
RIBO
12.2017
Mortgage Agent License -
REMIC - Real Estate and Mortgage Institute of Canada
12.2016
Diploma -
Father Michael Goetz
06.2001
Skills
- Ability to work in an unstructured environment and under tight deadlines in high pressure situations
- Goal oriented and results driven with high attention to details
- Ability to influence others & coordinate core networking
- Self-motivated with excellent organizational, communication, presentation and business savvy skills
- Sales planning, building and fostering relationships at all levels of leadership
- Adaptable and able to prioritize to meet the shifting goals
- Expertise in client relations, administration and needs assessment
- 5 years of experience in office environment
Languages
Fluent in both English and Vietnamese
Volunteer Experience
- Work with refugees on settlement plans for the Voice Canada
- Drive and translates for newcomer to get all required documents ex. OHIP, Social Insurance Card
- Finding affordable housing and jobs for newcomer
- Help settled newcomer into their new home by asking acquaintance and sponsors for gentle used furniture and basic necessities and drive them to appointments when needed
Timeline
Travel Agent
Just Travel Deals
11.2023 - Current
Jr Property Manager
Remax Alaa Yousif
06.2022 - Current
Owner
Pita Lite
01.2019 - 06.2022
Property and Casualty Advisor/ Life and Living Benefits
RBC Insurance
01.2017 - 01.2019
Mortgage Agent
RUSH MORTGAGES INC.
01.2016 - 01.2017
Customer Services / Sales Executive
CONTAINER DEPOT EXPRESS
01.2010 - 01.2016
Property Management -
Humber College
TICO
License -
LLQP
License -
RIBO
Mortgage Agent License -
REMIC - Real Estate and Mortgage Institute of Canada
Diploma -
Father Michael Goetz
Similar Profiles
Deepak KumarDeepak Kumar
Assistant Manager-Accounts at Travel deals online pvt ltdAssistant Manager-Accounts at Travel deals online pvt ltd
Mohamed MosesMohamed Moses
Tour Guide at Doe Travel Vacation Deals Flights and organized tripsTour Guide at Doe Travel Vacation Deals Flights and organized trips
Mohammed AshfaqMohammed Ashfaq
Salesperson at Prime Deals LlcSalesperson at Prime Deals Llc