Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Nakhoul

Toronto,Ontario

Summary

Results-driven and accomplished pharmaceutical regional business manager with a proven track record of high performance. Recognized for consistently achieving and exceeding sales targets through strategic planning, effective team leadership and a strong focus on client relationships. Adept at navigating complex market dynamics, implementing innovative sales strategies and driving business growth. Demonstrated ability to thrive in challenging environments and deliver impactful results in pharmaceutical sales management. Fluent in English, French and Arabic, with conversational proficiency in Spanish.

Overview

4
4
years of professional experience

Work History

Regional Business Manager

Inizio partnering with Janssen
07.2022 - Current
  • Successfully managing a team of 12 CVCM virtual territory managers/Inside Sales Representatives for ADHD, Diabetes, Immunology and PLAT
  • Responsible for team candidate recruiting/screening
  • Provide continuous competitive selling skills/ Objection handling training, monthly coaching sessions for team development as well as performance evaluations.
  • Designing and implementing national sales strategies aligned with marketing POA
  • Developed a detailed onboarding handbook applicable to all Inizio/Janssen new hires
  • Responsible/Overlook four monthly reports capturing overall team activity
  • Collaborate with internal teams, Janssen RBMs/Marketing managers and upper management to align on business needs and POA changes
  • Maintained 100% team retention (2022 & 2023), while focusing on internal talent development strategy.
  • Executed marketing plans for product promotion and increased brand visibility.
  • Fostered a culture of continuous improvement driving operational excellence throughout the organization.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.


Healthcare Relationship Specialist (flex Virtual Territory Manager ADHD/DIABETES)

Ashfield partnering with Janssen
01.2022 - 07.2022
  • Conducted virtual meetings and implemented sales strategies with Primary Care customers, specialists and pharmacists
  • Analyzed DLD data, pre-call and omnichannel activities to set up call objectives
  • Built support for Janssen products and influenced customer decision-making to achieve territory sales forecasts and market share growth
  • Developed and presented a business plan and executive strategies to the regional business manager
  • Established relationships with customers and leveraged consultative selling skills, technology, and visual aids to influence and achieve sales goals
  • Developed and implemented customer and patient centric approaches and solutions based on customer needs
  • Communicated field intel and actionable recommendations to sales and marketing management
  • Recruited intended HCP audience to CMEs
  • Participated in cycle and national business meetings and awarded three badges
  • Achieved the highest ranking at Janssen with 80% open rate for 179 Omnichannel emails in one month
  • Led a workshop on Omnichannel Best practices shared on ACTO training platform
  • Achieved 100% rebooking rate with customers
  • Spent double my yearly allocated budget for customer lunch and learns in 4 months.
  • Consistently met or exceeded sales targets through proactive engagement in relationship-building activities.

Healthcare Relationship Specialist (ISR ADHD)

Ashfield partnering with Janssen
02.2021 - 01.2022
  • Promoted pharmaceutical product for ADHD to healthcare professionals and exceeded daily sales quotas/ KPIs
  • Delivered Client/patient-centric approaches to solve customer objections
  • Analyzed customer list, trends, and data to monitor growth and identify areas of opportunities
  • Conducted team meetings, prepared team monthly reports and developed workshops on objection handling, reinvigorating key messages and assertive closes
  • Served as an onboarding buddy for new ISRs
  • Participated in diverse training sessions and ranked among the top ten winners in a competitive module
  • Achieved 5% point increase in customer retention
  • Earned a star award for collaborating with the analytics team to overhaul the ISR team’s customer list in the absence of the marketing manager
  • Awarded “Quality” star award in the first month of onboarding, two star awards for “Partnership” and “Expertise”, along with being recognized as Representative of the year 2021.

Category Manager

Adonis Group Inc.
08.2019 - 02.2021
  • Coordinated with suppliers to promote items, ensure stock availability, approve price changes, and manage new listings in Ontario
  • Increased overall category sales by developing and executing strategic merchandising plans.
  • Reviewed product sales quarterly, worked on SKU optimization and implemented new pricing and marketing strategies
  • Attended Grocery Innovations Canada 2019 conference to ensure product variability across the Adonis banner
  • Implemented data-driven pricing strategies to maximize profit margins while remaining competitive in the marketplace.
  • Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
  • Coordinated with store operations teams to ensure proper execution of merchandising plans at the store level, driving consistent brand presentation across all locations.

Education

Bachelor of Science in Biology -

American University of Beirut
Beirut, Lebanon
01.2013

Bachelor of Science in Biology -

Concordia University
Montreal, QC
01.2010

Skills

  • Budgeting and Forecasting
  • Team Leadership
  • Product Knowledge
  • Adaptability and Flexibility
  • Cross-functional Collaboration
  • Problem Solving
  • Performance Management
  • Sales Management
  • Employee Coaching and Mentoring
  • Goal Setting
  • Hiring and Training

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary

Timeline

Regional Business Manager

Inizio partnering with Janssen
07.2022 - Current

Healthcare Relationship Specialist (flex Virtual Territory Manager ADHD/DIABETES)

Ashfield partnering with Janssen
01.2022 - 07.2022

Healthcare Relationship Specialist (ISR ADHD)

Ashfield partnering with Janssen
02.2021 - 01.2022

Category Manager

Adonis Group Inc.
08.2019 - 02.2021

Bachelor of Science in Biology -

American University of Beirut

Bachelor of Science in Biology -

Concordia University

Similar Profiles

CREATE PROFILE
Karen Nakhoul