Karen Murphy
Welland,ON
Summary
Visionary leader with a track record of driving transformative change and delivering exceptional results in strategic leadership, client management, and operational excellence. Adept at steering complex initiatives, fostering lucrative client partnerships, and fueling revenue growth. Proven expertise in CIO responsibilities, masterful contract negotiations, and project leadership. Seeking a pivotal role in a forward-thinking organization poised for groundbreaking success.
Overview
8
8
years of professional experience
Work History
Account Manager/vCIO
B4 Networks Inc
05.2023 - Current
- Dynamic and adaptable Account Manager with extensive experience in CIO responsibilities within an MSP environment
- Proficient in overseeing diverse projects, orchestrating contract negotiations, and collaborating with C-suite executives to align technology and cybersecurity initiatives with business objectives
- Excels in crafting operational and client-facing materials, and contributing to marketing and policy development
- Recognized for managing multiple clients ranging from 8 to over 500 and providing critical oversight during high-level escalations
- Sought after for delivering personalized service to potential clients and staying informed of industry trends through regular conference and workshop attendance.
Business Development and Community Relations
First Response Mental Health
03.2022 - 05.2023
- As the primary liaison for prospective clients, collaborated closely with the C-suite, employing networking and marketing strategies to generate leads
- Conducted compelling presentations, identifying new sales opportunities, and contributed to marketing and advertising efforts while maintaining comprehensive knowledge of company offerings
- Position necessitated exceptional communication skills, adeptness at explaining complex concepts, and thriving under pressure
- Created and led sales presentations, meetings, and strategic marketing initiatives
- Analyzed financial data, tracked social media and industry trends, and monitored competitor activities
- Proficient in budget preparation, proposal enhancement, and renewal management
- Spearheaded internal company activities and curated monthly calendars for remote employees.
Customer Success Account Manager
First Response Mental Health
09.2021 - 03.2022
- Took charge of ensuring customer success with measurable ROI, serving as the primary contact and trusted advisor
- Demonstrated strong leadership skills in conducting meetings and resolving inquiries
- Provided training on system usage and facilitated product adoption
- Managed account retention, renewal, and referrals, while contributing to the improvement and scaling of company processes
- Exhibited excellent listening, problem-solving, and communication skills
- Maintained an organized CRM, supported customer feedback loops, and efficiently project managed for customer success.
Client Relations Coordinator
HollisWealth/Investia
12.2020 - 09.2021
- Devoted to cultivating and enhancing client relationships within a dynamic office environment
- Spearheaded day-to-day operations, steering the Health and Safety Committee, and overseeing client relations, marketing/PR, and administration
- Diligently upheld meticulous daily market and rate reports, executed transactions, managed inventory, and authored comprehensive GIC reports
- Crafted robust business plans, addressed client inquiries, and meticulously updated policies and procedures.
Operations Manager and Administration
Adam K Short Insurance
01.2017 - 04.2020
- From inception, orchestrated all facets of office operations, crafting company policies and ensuring compliance
- Managed payroll, accounting, and correspondence, implementing efficient filing systems for streamlined workflow
- Reviewed and communicated policy changes, adeptly resolving client inquiries to maintain satisfaction
- Directly engaged with clients, organizing and leading meetings to address their needs
- Spearheaded the creation and maintenance of the company website to enhance online presence.
Education
Professional Certification - Google Project Management
07.2024
No diploma - The Health Sciences Academy for Nutritional Therapy
01.2015
DCS / DEC - The Toronto Institute of Bartending for Bartending and Mixology
01.2013
DCS / DEC - The Wedding Planners Institute of Canada for Wedding Coordinating and Consulting
01.2012
DCS / DEC - George Brown College for Special Events Planning
01.2011
Skills
- Project Planning and Execution
- Collaboration and Teamwork
- Strategic Planning and Consultation
- Client Relationship Management
- Contract Negotiation and Administration
- Budgeting and Resource Allocation
- Policy Development and Implementation
- Crisis Handling and Problem-Solving
- Leadership and Team Oversight
- Continuous Learning and Professional Development
Additionalinformation
Pursuing CompTIA A+ certification, Working towards Project Management Professional (PMP) designation, Actively engaged in French lessons to acquire a second language proficiency, Proficient in Microsoft Excel, Outlook, Word, PowerPoint, HubSpot, GSuite, O365, and Canva, First Aid/CPR Level C certified (adult, child, and infant); trained in Defibrillator usage, Experienced in cash and credit card transactions, as well as accounting and payroll, Over 15 years of adept event planning and organizational skills, Avid traveler, passionate about exploring diverse cultures, Enjoys reading and culinary pursuits, 15 years of volunteer and event planning experience, refining soft skills in leadership, communication, and problem-solving
Languages
English
Native or Bilingual
Timeline
Account Manager/vCIO
B4 Networks Inc
05.2023 - Current
Business Development and Community Relations
First Response Mental Health
03.2022 - 05.2023
Customer Success Account Manager
First Response Mental Health
09.2021 - 03.2022
Client Relations Coordinator
HollisWealth/Investia
12.2020 - 09.2021
Operations Manager and Administration
Adam K Short Insurance
01.2017 - 04.2020
Professional Certification - Google Project Management
No diploma - The Health Sciences Academy for Nutritional Therapy
DCS / DEC - The Toronto Institute of Bartending for Bartending and Mixology
DCS / DEC - The Wedding Planners Institute of Canada for Wedding Coordinating and Consulting
DCS / DEC - George Brown College for Special Events Planning
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