Karen Morales
Airdrie,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Home Depot
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored daily cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored 5 team members weekly to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Planned schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies, increasing customer review report from 70% to 90%.
- Developed strategy to increase sales and drive profits, strategies made increased sales by 20% in different areas of store.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Department Supervisor
Home Depot
04.2019 - 09.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Delivered monthly one on one coaching with team to review work performance
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments
- Designed and built over 30 displays to generate customer interest in store merchandise
Store Associate
Home Depot
06.2016 - 04.2019
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Discussed pricing, additional charges and payment plans during sales process.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers with selecting appropriate floor types and styles.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Suggested add-ons and additional item upselling to improve customer projects while increasing company profits.
- Informed customers of in-store promotions and events for paint department.
- Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information.
- Located merchandise in store for consumers and demonstrated usage of tools and prep items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Created 5 leads day with contractor to generate sales.
- Created 2 ProXtra membership daily
- Offered customer credit card options, generating 6 applications per week
Receptionist
South Trail Chrysler
07.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized and detail-oriented with strong work ethic.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Managed over 50 customer calls per day
- Entered 10 - 15 vehicle information to website
Picker Packer
Thomas Fresh
03.2015 - 04.2016
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers..
- Scanned packages and boxes and moved to loading dock for shipment.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Followed safety protocols and procedures to minimize workplace accidents.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Placed items into bags, boxes or other containers.
- Inspected produce for defects and damage.
- Sorted and stacked finished items.
- Weighed packaged items to calculate total weight.
Education
High School Diploma -
Father Lacombe School
Calgary, AB07.2016
Skills
- Online Marketing and Advertising
- Data Mining Software
- Microsoft Office
- Communications Strategies
- Staff Training
- Retail Operations Management
- Department Development
- Data Backups
- Sales and Marketing
- Online Systems
- Database Research
- Bookkeeping
- Inventory Management
- Data Inputting
- Recordkeeping and File Management
Timeline
Assistant Manager
Home Depot
09.2022 - Current
Department Supervisor
Home Depot
04.2019 - 09.2022
Receptionist
South Trail Chrysler
07.2018 - 02.2019
Store Associate
Home Depot
06.2016 - 04.2019
Picker Packer
Thomas Fresh
03.2015 - 04.2016
High School Diploma -
Father Lacombe School