Karen Monje
San Bernardino
Summary
I am a highly organized, hardworking and reliable individual with a strong ability in problem solving and critical thinking. Proactive and punctual with a team-oriented mentality. Adept at handling customer concerns with the utmost professionalism and courtesy.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Front Desk Receptionist
Massage Envy
Redlands
10.2023 - Current
- Managed front desk operations to enhance appointment scheduling and customer service.
- Answered phone calls promptly and resolved client inquiries to maintain high satisfaction.
- Coordinated with therapists to streamline appointment flow, ensuring timely service delivery.
Food Pantry Volunteer
Central Neighborhood Health
San Bernardino
05.2022 - 06.2025
- Oversaw distribution of food supplies to community members in need.
- Trained new volunteers on operational procedures and safety protocols.
- Coordinated inventory management, ensuring proper stock levels and organization.
Education
PST Diploma - Polysomnography
Concorde Career College
San Bernardino, CA 07.2025 - 02.2026
Skills
- Customer service
- Multitasking and organization
- Time management
- Problem resolution
- Decision-making
- Bilingual
Timeline
PST Diploma - Polysomnography
Concorde Career College
07.2025 - 02.2026
Front Desk Receptionist
Massage Envy
10.2023 - Current
Food Pantry Volunteer
Central Neighborhood Health
05.2022 - 06.2025