Karen Mizzi

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Developed a Customer Service Program to train all employees on Impeccable Service.
• Devised hiring and recruitment policies for over 100-employee company.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Monthly Office events with BBM's on Land and Cruise Excursions

• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Top performing Store in Canada with increases of 10% over target. (AA Volume).
• Traveled to each store location Leading and training Managers.
• Put on events and team meetings to improve productivity and daily one minute meetings on product and quota to reach with team motivation.

• Top Store exceeding numbers of over 33%.
• Upon store take over changed and developed changes that increased sales and decreased shrink issue's.
• Event Planning: Worked with the Gemini Models for over 40 women.
• Monthly Workshops with clients on "How to dress to your Body Shape" resulting in high sales achievements.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.

• Assessed competitors'' offerings regularly to maintain a competitive edge in the marketplace.
• Boosted sales performance by creating targeted marketing strategies and visual merchandising initiatives.
• Coordinated fashion shows highlighting top-selling items, generating buzz around the brand and driving demand for featured pieces.
• Established strong relationships with key industry influencers to expand brand reach and awareness.
• Created comprehensive training programs for new hires, leading to improved staff performance over time.
• Boosted sales 5% by upselling products based on customer preferences.

• Top Store in Canada High End Fashion Store.
• Trained Associates in high end fashion on being more team oriented.
• Event Planning with Success in Charity events, BMW events and Fashion Shows, Trunk Shows.
• Pinned and sized for alterations with clients.
• Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
• Managed social media accounts to promote new products and engage with customers, driving online traffic and sales.
• Improved visual merchandising by creating eye-catching displays and effectively utilizing store space.
• Ensured accurate representation of designs in marketing materials through meticulous proofreading and editing of final drafts.
• Boosted sales 10% by upselling products based on customer preferences.
• Maximized showroom appeal through regular maintenance of display areas, emphasizing key pieces from the collection.

• Number 1 store in Canada. Achieving Targets consistently.
• Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
• Ensured accurate representation of designs in marketing materials through meticulous proofreading and editing of final drafts.
• Optimized retail presentation standards through continuous monitoring of floor layouts, leading to enhanced in-store experience for customers.
• Supported buyers in selecting merchandise for upcoming seasons based on current trends and market research insights.
• Traveled to various store locations to train all associates.
• LP prevention trained
• Developed strong relationships with fashion influencers, resulting in increased brand exposure and collaboration opportunities.

• Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
• Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
• Operated cash registers, receiving and processing both cash and card payments.
• Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
• Employed strong sales and communication techniques to facilitate 15% increase in sales.

• *** Special note: After pandemic to return back to workforce it began working independently, sought out to return back to school for Human Resources to combine passion for Fashion and Team Leadership in Human Resources.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
• Communicated effectively with clients throughout entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
• Assisted clients in defining project goals, created roadmap for success by developing tailored strategies and plans.

Traveled abroad and gained some working experience. Self discovery journey. Learned specific trades, culture and home care.

During the Pandemic (lay off). Went back to college Certificate in English Teaching and Script Writing. Enjoying writing and being creative.