KAREN MITCHELL
Ottawa,ON
Summary
Dynamic Case Manager with a proven track record at Bell Canada, excelling in problem-solving and case management. Expertly developed individualized care plans and coached teams, enhancing service delivery. Recognized for maintaining high customer satisfaction while managing complex inquiries, demonstrating strong time management and effective communication skills.
Overview
44
44
years of professional experience
Work History
Case Manager
Bell Canada
06.2018 - 05.2025
- Assisted clients in navigating resources and services for effective case management.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Coached & delivered training to teams.
- Treated unusual & complex situations & provided solutions.
Service Representative
Bell Canada
04.1981 - 06.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests and ensured timely follow-up on client issues.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Education
High School Diploma -
Colonel By High School
Ottawa, ONSkills
- Problem-solving
- Case management
- Time management
- Case documentation
Languages
English
Native or Bilingual
Timeline
Case Manager
Bell Canada
06.2018 - 05.2025
Service Representative
Bell Canada
04.1981 - 06.2018
High School Diploma -
Colonel By High School
Several awards for improving internal processes
Helped create process for each step order flow. When a customer would call Bell requesting service, each portion of their request would be handled from a different department within Bell. This would appear seamless to the customer.
Identified company losses & how to prevent them by showing upper management of defects in customer winback promotions,
double/stacked promotions whereas the customer is receiving free service
Similar Profiles
Andrée DaoustAndrée Daoust
Adjointe approvisionnement at Bell CanadaAdjointe approvisionnement at Bell Canada
Fadi Seif EddineFadi Seif Eddine
Senior Cloud Data and AI Architect at BELL CANADASenior Cloud Data and AI Architect at BELL CANADA
Lauryn GardnerLauryn Gardner
Field Technician - Summer Student at Bell CanadaField Technician - Summer Student at Bell Canada
Jacqueline TerrellJacqueline Terrell
Unregulated Care Provider at Camilla GardensUnregulated Care Provider at Camilla Gardens
Abhishek VermaAbhishek Verma
Senior Accountant at MNP LLPSenior Accountant at MNP LLP