Karen Millard
COBOURG,ON
Summary
Detail-oriented healthcare professional with a strong background in dental assisting but has acquired many transferable clerical skills. Known for excellent organization and responsiveness, contributing to a smooth workflow and positive patient experiences. Ready to support healthcare teams in delivering high-quality care.
Overview
2027
2027
years of professional experience
3
3
Certifications
Work History
Dental Assistant
Davis Orthodontics
Cobourg, Ontario
2019 - Current
- Greet patients upon arrival at the office and escorted them to an examination room.
- Assist orthodontists during complex procedures, facilitating smooth workflow and enhancing patient comfort.
- Manage inventory of dental supplies, ensuring availability for daily operations.
- Document patient records, maintain appointments, track financials accurately using an electronic client management system.
- Perform administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Coordinate with insurance providers to verify coverage, streamlining claims processing.
- Strongly adhere to client information confidentiality
- Maintain clean, organized work environment. enhancing safety and operational efficiency.
Dental Assistant
Dr. Archer Guy and Associates
Port Hope, Ontario
2023 - Current
- Provide chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Respond promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sanitize equipment, clean treatment rooms and restock supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Take digital X-rays of teeth using radiographic equipment.
- Educate patients on treatment procedures and post-procedure home care.
- Educate patients on proper oral hygiene techniques and habits.
Operational Assistant
Jani-King of Northern Alberta Commercial Cleaning Services
Edmonton, Alberta
2018 - 2019
- Delivered customer service and ensured Franchisees adhered to Jani-King policies, enhancing client satisfaction.
- Managed incoming calls and resolved customer inquiries.
- Organized client files and conducted monthly customer satisfaction evaluations through phone and onsite inspections.
- Participated in sales and marketing activities, training programs, and trade shows.
- Assisted in the preparation of tender documents and proposals
- Maintained reports, notices, and letters using established tools and procedures
- Liaison between the franchisee and client to ensure services met specified requirements and quality standards
- Provided administrative support by handling correspondence and scheduling meetings.
- Maintained filing systems and ensured document accessibility for staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed supplies and ordered as required
Education
Diploma - Dental Assisting
Durham College
Oshawa01-2002
High School Diploma -
Cobourg Collegiate Institute West
Cobourg, ON01-2001
Skills
Customer service excellence
Organizational skills
Effective communication
Team collaboration
Certification
Class G drivers license
Affiliations
Volunteer hockey trainer for U11A(2023), U13A(2024) West Northumberland Wild Girls Hockey Association
Timeline
Dental Assistant
Davis Orthodontics
2019 - Current
Dental Assistant
Dr. Archer Guy and Associates
2023 - Current
Operational Assistant
Jani-King of Northern Alberta Commercial Cleaning Services
2018 - 2019
Diploma - Dental Assisting
Durham College
High School Diploma -
Cobourg Collegiate Institute West