Summary
Overview
Work History
Skills
Timeline
Generic

Karen Michalakos

Mississauga,ON

Summary

Dynamic Account Executive with a proven track record at Interface, excelling in client relationship building and strategic selling. Mastered CRM software to enhance territory management, achieving sales quotas and fostering significant client loyalty. Mentored teams towards peak performance, securing a notable increase in market share. Skilled in synthesizing customer relations and analytical strategies for business growth.

Overview

28
28
years of professional experience

Work History

Account Executive

Interface
05.2010 - 10.2023
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
  • Led negotiations, securing deals that aligned with both client expectations and company goals.
  • Drove successful product launches, coordinating with marketing and product development teams to ensure alignment with customer needs.
  • Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
  • Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
  • Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
  • Increased market share within territory through diligent research and identification of new business opportunities.
  • Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.
  • Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
  • Negotiated favorable terms in high-stake contracts, ensuring profitability and long-term partnership viability.
  • Enhanced team performance, sharing best practices and mentoring junior account executives.
  • Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
  • Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement techniques.
  • Fostered long-lasting relationships with major clients to secure repeat business and referrals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contributed to team objectives in fast-paced environment.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Kept detailed records of daily activities through online customer database.
  • Stayed current on company offerings and industry trends.

Sales Associate

Beaulieu
04.2008 - 05.2010
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
  • Drove successful product launches, coordinating with marketing and product development teams to ensure alignment with customer needs.
  • Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built relationships with customers and community to promote long term business growth.

Business Development Representative

Kenaidan Contracting
12.1995 - 03.2008
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Developed business pipeline using cold and warm techniques.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Boosted brand awareness by representing the company at industry events and conferences.
  • Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
  • Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
  • Engaged with customers to build business relationships.
  • Enhanced sales techniques and marketing plans to strengthen business development efforts.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.

Skills

  • Client Relationship Building
  • Account Management
  • Relationship building and management
  • Pipeline Management
  • Strategic selling
  • New business opportunities
  • CRM software expertise
  • Customer Relations
  • Territory Management
  • Sales Quota Achievement
  • Performance Tracking
  • Goals and performance

Timeline

Account Executive

Interface
05.2010 - 10.2023

Sales Associate

Beaulieu
04.2008 - 05.2010

Business Development Representative

Kenaidan Contracting
12.1995 - 03.2008

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Karen Michalakos