Summary
Work History
Education
Skills
Timeline
Generic

KAREN MERCADO

Lindell Beach,BC

Summary

I am motivational leader and organizational problem-solver with advanced supervisory, team management skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I conduct hiring and training staff that develop their skills as Early Childhood Educator.

I am hardworking person who believes in quality and making positve changes in the community. I build good relationship with parents and staff. Adept at working effectively unsupervised and with desire to take on new challenges.

I am passionate Instructor offering teaching courses to students of varying abilities. Recognized for delivering meaningful and informative lectures and maintaining classroom environment conducive to learning. In-depth understanding of different learning techniques and tools.

Work History

Instructor

Sprottshaw College
Chilliwack
10.2023 - present
  • Monitored student behavior in accordance with school policies and procedures.
  • Incorporated current events into lessons in order to engage student interest in real world applications.
  • Encouraged students' critical thinking skills by facilitating classroom discussions.
  • Collaborated with other educators to develop innovative approaches to instruction.
  • Counseled struggling students regarding educational issues such as study habits or academic goals.
  • Created a positive learning environment by establishing open communication with students, parents and colleagues.

Manager

Aristokids Center
Chilliwack
10.2021 - present
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyze parents and staff feedback to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Organized special events such as conferences or training sessions for employees.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Reviewed contracts before signing them on behalf of the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained adequate staffing to meet objectives within budget.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Implemented effective policies and procedures for operations.
  • Conducted regular staff evaluations and provided constructive feedback.
  • Ensured regulatory compliance across all programs. (Infant and Toddler and 3-5 Programs)

Education

Early Childhood Education And Infant/Toddler Certificate - ECE/IT/Special Needs

Pacific Rim Institute
Online/Victoria, BC

Skills

  • Workforce Management
  • Expense Tracking
  • Operations Management
  • Strategic Planning
  • Contract Management
  • Performance Management
  • Staff Training and Development
  • Staff Management
  • Education assessments
  • Academic instruction
  • Assignment Grading
  • Curriculum Development
  • Student Counseling
  • Instructional Techniques
  • Classroom Management

Timeline

Instructor

Sprottshaw College
10.2023 - present

Manager

Aristokids Center
10.2021 - present

Early Childhood Education And Infant/Toddler Certificate - ECE/IT/Special Needs

Pacific Rim Institute

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KAREN MERCADO