Summary
Overview
Work History
Education
Skills
Languages
Additional Information
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Karen McPherson

Calgary,AB

Summary

Adept at driving transformation and growth, I leveraged analytical skills and stakeholder management at BeTheChangeYYC to expand market share. My strategic planning and interpersonal communication fostered robust relationships and team development, achieving notable revenue increases and operational excellence without exceeding a 55-word limit. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

18
18
years of professional experience

Work History

Operations Director

BeTheChangeYYC
11.2023 - Current
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Led, supervised and provided strategic direction for workforce of Number employees.
  • Collaborated with executives to develop and execute strategic business plans.
  • Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
  • Established quality customer relationships through consistent delivery on commitments.
  • Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
  • Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
  • Recruited and hired top talent by selecting qualified individuals to maximize profitability.
  • Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.

Consultant, Indigenous and Government Relations

Self Employed
09.2019 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
  • Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.

Member of the Legislative Assembly of Alberta

Government of Alberta
05.2015 - 04.2019
  • Championed diversity and inclusion efforts to create a more inclusive workplace environment for all employees.
  • Fostered a culture of continuous improvement, inspiring innovation and growth within the organization.
  • Effectively managed sensitive information in a confidential manner while balancing transparency requirements.
  • Enhanced team productivity by implementing efficient organizational systems and workflow processes.
  • Navigated complex political landscapes in order to secure support for organizational mission-critical initiatives.
  • Planned and monitored staff hiring, disciplinary actions and continuing education initiatives.
  • Implemented risk mitigation strategies to address potential challenges proactively and ensure organizational stability.
  • Developed and implemented departmental goals, plans and standards consistent with administrative, legal and ethical requirements of organization.
  • Coordinated high-level meetings, events, and initiatives for the Office of the President, ensuring seamless execution and followup.
  • Expanded stakeholder networks through targeted outreach efforts that fostered valuable relationships.
  • Mentored emerging leaders within the organization, fostering talent retention and succession planning efforts.
  • Oversaw budget development and financial management, identifying cost-saving opportunities while maintaining operational excellence.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Business Analyst

Self Employed
10.2006 - 02.2015
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Increased resource efficiency by analyzing detailed business requirements.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
  • Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
  • Collaborated with stakeholders to identify business needs and data sources.

Education

Bachelor Of Arts - Political Science

University of Alberta
Grande Prairie, AB

Full Stack Development

InceptionU
Calgary, AB
08.2020

Certificate - Change Management

Mount Royal University
Calgary, AB
07.2019

Skills

  • Staff Management
  • Standard Operating Procedures
  • Stakeholder Management
  • Community Engagement
  • Social media proficiency
  • Crisis Management
  • Policy analysis
  • Constituent Services
  • Problem-Solving
  • Time Management
  • Committee leadership
  • Excellent Communication
  • Organizational Skills
  • Effective Communication
  • Adaptability and Flexibility
  • Relationship Building
  • Self Motivation
  • Analytical Thinking
  • Interpersonal Communication
  • Adaptability
  • Written Communication
  • Professional Demeanor
  • Volunteer oversight
  • Analytical Skills

Languages

English
Native or Bilingual
French
Elementary

Additional Information

Board Member nGENS, consulting in sustainable development

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