Karen McHugh
Foothills,AB
Summary
Highly-motivated Professional with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
38
38
years of professional experience
Work History
Field Coach and Training
Clarins Groupe
01.2023 - Current
- Assisted in developing marketing materials to promote coaching services.
- Utilized various coaching models and techniques to maximize client success.
- Researched latest industry trends and developments to keep abreast of best practices.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
Account Brand Manager
Nordstrom Canada
12.2015 - 06.2023
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Supported retail associates to drive quality performance and experiences for guests.
- Managed special store projects to improve store-wide processes and operations.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Worked with department managers to establish performance evaluation and improvement processes.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- ensure accurate daily, weekly and monthly reporting
Pharmacy Technician
Shoppers Drug Mart
11.1985 - 02.2012
- Teamed with licensed pharmacists to prioritize and complete orders and provide excellent compassionate care in a high volume setting.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Adjudicate third party billing online and manually
- Maintain the confidentiality of customer records in a sensitive environment
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Pharmacy Certification - Pharmacy Technician
Red Deer College
Red Deer, ABSkills
- Excels in team leadership
- Excellent Communication Skills
- Client relationship management
- Excellent work ethic
- Excellent time management skills
- Strong interpersonal skills
- Sales Tracking
- Proficient with Microsoft, Word, Excel, Sharepoint, Outlook
- Pharmacy File Management
Timeline
Field Coach and Training
Clarins Groupe
01.2023 - Current
Account Brand Manager
Nordstrom Canada
12.2015 - 06.2023
Pharmacy Technician
Shoppers Drug Mart
11.1985 - 02.2012
Pharmacy Certification - Pharmacy Technician
Red Deer College
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