Karen McCARTHY

Talent Recruitment and Referral Screening:
Manage Indeed website postings or any other leads for talent recruitment, ensuring a robust interview to find the best, qualified pool of candidates.

Employee Onboarding and Contract Management:
Welcome new employees by overseeing the implementation of the Code of Conduct, Barber contracts, and Quality Control expectations.
Introduce Employees to our platforms like Wage Point and Mind Body applications.

Training and Development:
Lead in policy creation to establish clear guidelines for all employees.
Design and deliver comprehensive onboarding training programs for barbers and
receptionists, focusing on store procedures and expectations.
Develop and implement a checklist for barbers and franchise owners to maintain
MEN ZONE’s standard of excellence.

Employee Engagement Events:
Organize and oversee team-building events and activities to foster a positive and collaborative work culture.

Workplace Safety and Quality Control:
Establish and enforce workplace safety standards and quality control sanitation practices making them routine for all staff.
Review Governments licenses, permits, and adherence to health and safety standards.
Implement regular monthly /weekly store visits to ensure that franchise units
comply with Men Zone store standards and local regulations

Customer Service and Reviews Management:
Respond to Google reviews and customer complaints at the store level, provide assistance to receptionists.
Create customer service education initiatives for barbers/receptionists to enhance the overall client experience.

Technology Integration and Training:

Implement and provide training to employees on utilizing the MINDBODY Online
Booking system, enabling them to efficiently access features such as checking daily earnings, monitoring payments, and adopting any new technologies or software to enhance their overall performance.

Liaison and Communication:

Attended industry tradeshows to build relationships with new clients.
Function as a liaison between barbers, franchises, and corporate owners, fostering open communication and collaboration.

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• Perform high-quality haircuts, styles, and grooming services for clients of all ages and hair types.
• Conduct detailed consultations to understand client preferences and offer professional advice.
• Specialize in precision cutting, beard trimming, shaping, and traditional wet shaving.
• Recommend and sell professional hair care and grooming products.
• Maintain cleanliness and adhere to sanitation protocols.
• Provide exceptional customer service and ensure a positive client experience.

Requirements:

• Valid barbering license.
• Proven experience in a wide range of haircutting and grooming techniques.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to quality.
• Knowledge of current men's grooming trend
• Pursued continuing education and training to stay up to date with new trends and techniques.

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• Created shift schedules to all employees according to business flow and demand
• Recruited, hired and trained crew members
• Mentored new staff to enhance personal growth and increase productivity and educational training courses
• Conducted quarterly reviews with all employees to mentor and set goals for higher performance according to KPIs
• Presented weekly and monthly WSA performance and productivity reports to Team Leaders and corporate office
• Improved team morale with monthly pep rallies, presenting recognition and rewards ensuring that we lived the mission statement and core values
• Established and maintained positive working relationships with community organizations for cross promotions

• Schedule physician and specialist appointments, ensuring accuracy and timeliness.
• Confirm appointments with patients, gathering necessary information.
• Prepare treatment rooms, maintain cleanliness, and restock supplies.
• Manage documentation by retrieving and organizing patient charts and files.
• Communicate effectively with healthcare professionals and support staff.
• Liaise with pharmacies for prescription submissions and refills.
• Assist in patient preparation by measuring vital signs, height, weight, and collecting medical histories.
• Collect and prepare samples for laboratory analysis.
• Proven experience as a medical office assistant or similar role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in medical terminology and office software.
• Knowledge of HIPAA regulations and medical office procedures.
• Certification/diploma in medical assisting obtained

This pivotal role was driving revenue growth and customer retention.

• Cultivated and nurtured relationships with key national accounts, fostering trust and loyalty
• Utilized telephone and email communication channels to engage both prospective and existing clients, discerning their needs, and arranging sales meetings, deliveries, and pickups efficiently.
• Maintained a comprehensive and updated database of customer information, encompassing contact details, preferences, purchase orders, and delivery specifics, ensuring seamless communication and service delivery.
• Assumed responsibility for meticulous record-keeping on delinquent accounts, overseeing collection efforts to maintain financial integrity.

• Trained and mentored new and existing employees on procedures and policies to maximize team performance.
• Demonstrated skills in resolving product and consumer complaints.
• Upheld Security of authenticating client information accounts and answered any questions or concerns.
• Assisted customers in person and via telephone to reorder checks. Bank Cards, Credit cards and bank statements, account balances and basic inquiries
• Liaised between bank branches booking appointments with financial advisors