Karen Matusow
Banff,AB
Summary
A dedicated and insightful employee with over two decades of expertise in the service industry. Responsible and dependable, committed to delivering exceptional customer service while providing a memorable dining experience. Skilled in intuitively, anticipating customer requirements, effectively resolving concerns and a dedicated team player with keen attention to detail.
Overview
19
19
years of professional experience
Work History
BUSINESS OWNER
NEST WHOLEFOODS/HANDCRAFTED CHOCOLATES
05.2019 - Current
- Recipe developer and chocolatier.
- Quality preparations and control.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Conducted market research to inform product development decisions and identify potential growth areas.
DINING ROOM SERVER
CIBO WATERFRONT CAFE
12.2013 - 02.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved customer complaints while using problem-solving skills to promote long-term loyalty.
- Stayed up to date on menu changes to help customers make food choices
- Built long-lasting relationships with residents.
DINING ROOM SERVER
WESTIN RESORT AND SPA
04.2007 - 02.2008
- Set positive tone for entire dining experience as first point of contact for incoming guests in fine dining establishment
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
DINING ROOM SERVER
MORGAN'S CREEKSIDE
09.2006 - 07.2007
- Cultivated warm relationships with regular customers
- Stayed up-to-date on menu changes to help customers make food choices.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
DINING ROOM SERVER (SEASONAL)
THE SCHOONER RESTAURANT
06.2005 - 10.2005
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Education
High School Diploma -
Fort Richmond Collegiate
WINNIPEG, MB06.1989
Skills
- Customer Needs Assessment
- Hospitality Service Expertise
- Relationship Management
- Fine Dining Experience
- Safe Food Handling
Training
The Science of Awakening: Module 1 & 2, Discipline 1-5 (Personal Growth), Dhyan Vimal Institute of Higher Learning, Vancouver, BC, 09/2016, present Yoga Teacher Training, Yoga Ayurveda Intensive, Sea to Sky Retreat Center, BC, 06/2007
Languages
English
Native or Bilingual
Timeline
BUSINESS OWNER
NEST WHOLEFOODS/HANDCRAFTED CHOCOLATES
05.2019 - Current
DINING ROOM SERVER
CIBO WATERFRONT CAFE
12.2013 - 02.2017
DINING ROOM SERVER
WESTIN RESORT AND SPA
04.2007 - 02.2008
DINING ROOM SERVER
MORGAN'S CREEKSIDE
09.2006 - 07.2007
DINING ROOM SERVER (SEASONAL)
THE SCHOONER RESTAURANT
06.2005 - 10.2005
High School Diploma -
Fort Richmond Collegiate
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