Karen Marcoux
Grand Bend,ON
Summary
I consider myself a well-versed Sales Representative with extensive experience in the hospitality and food industries. Adept at creating a positive customer experience, improving sales and developing new employees. I enjoy working in a fast-paced environment, consistently driving up business that has resulted in repeat customers and increased revenue.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress Costumer Service
Tiger Jacks Bar & Grill
10.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress/Customer Service
Malibu Restaurant
11.2023 - Current
- Proactively up-sell menu items, increasing average check value in enhancing guest satisfaction.
- Greeting and accommodated guests, building positive experience from first interaction.
- Demonstrating ability to interact with customers in a friendly and professional manner. Effectively manage multiple tables.
- During peak hours, ensuring timely service and guest satisfaction.
- Collaborate with kitchen staff to ensure timely delivery and maintain high-quality service.
Sales Representative/Owner
Float Away Beauty Massage
02.2024 - 09.2024
- Leads in client satisfaction and evaluation by offering tailored massage prior and during treatment while creating a relaxing environment and repeat visits.
- Manage marketing and promotional strategies, enhancing brand visibility and client engagement.
- Implement effective marketing campaigns, increasing client bookings and revenue growth.
Server, Bartender, Hostess, Busser, Reservations
Paddingtons Pub
03.2021 - 10.2023
- Mentored new staff, enhancing their skills and confidence, leading to improved team performance.
- Prioritized multiple tasks in a dynamic environment while staying calm and composed.
- Worked with owner to maximize sales of selected products.
- Efficiently managed high-volume customer interactions, boosting overall satisfaction and repeat business.
- Implemented up-selling techniques that led to increase of sales.
- Maintained accurate reservation logs and seating plans, optimizing table turnover and reducing wait times.
- Engaged customers with product knowledge and enthusiasm, fostering a welcoming atmosphere that encouraged repeat visits.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Owner/Operator
Juice Bar Smooth Vibes
03.2020 - 10.2022
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality control assurance checks.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Introduced a customer loyalty program that increased repeat business by 15% within six months.
- Developed and executed strategic plans to align business operations with the company's mission and vision, driving long-term growth.
Salon Owner/Operator
Esthetics by Karen
01.2016 - 09.2022
- Promoted sales and acquiring new customers.
- Managed daily operations of salon, including scheduling appointments, ordering supplies, and resolving customer complaints.
- Provided exceptional customer service to ensure repeat business.
- Maintained accurate records of all financial transactions in accordance with company policies.
- Conducted regular inventory checks of retail merchandise and restocked shelves when necessary.
Education
Facelift Sculpt Massage - undefined
Studio Academy of Beauty
Toronto, ON01.2024
Aesthetics - undefined
Elegance School
London12.2015
High School Diploma - undefined
Instituto Sand Isidro
La Ceiba11.2004
Skills
- Price Memorization
- Multitasking
- Customer Service
- Computer literate
- Time management
- Communication skills
- Hospitality
- Cash Handling
- Problem-solving
- Positive Attitude
- Marketing
- Customer interaction
Languages
English
Spanish
Hobbies and Interests
In my free time I enjoy quality time with my loved ones, as well as biking, hiking, kayaking and beach days
Certification
WHIMS 2024
Health and Safety 2024
Smart Serve 2023
Timeline
Waitress Costumer Service
Tiger Jacks Bar & Grill
10.2024 - Current
Sales Representative/Owner
Float Away Beauty Massage
02.2024 - 09.2024
Waitress/Customer Service
Malibu Restaurant
11.2023 - Current
Server, Bartender, Hostess, Busser, Reservations
Paddingtons Pub
03.2021 - 10.2023
Owner/Operator
Juice Bar Smooth Vibes
03.2020 - 10.2022
Salon Owner/Operator
Esthetics by Karen
01.2016 - 09.2022
Facelift Sculpt Massage - undefined
Studio Academy of Beauty
Aesthetics - undefined
Elegance School
High School Diploma - undefined
Instituto Sand Isidro
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