Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Karen Magill

Chateauguay,QC

Summary

Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.

Expert in dental coding and insurance coverage .

Comprehends the insurance coverage with deductibles ,limits and the ability to explain to patients in a manner that they understand and accept .

Overview

36
36
years of professional experience

Work History

Dental Receptionist

DCC HEALTH SERVICES
12.2016 - Current
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Helped patients complete necessary medical forms and documentation.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Assisted with medical coding and billing tasks.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Dental Receptionist

DR TERENCE YACOVITCH
08.2004 - 12.2016
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Reduced accounts receivable by 40% .
  • Assisted with medical coding and billing tasks.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Helped patients complete necessary medical forms and documentation.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

ADMITTING CLERK

MONTREAL CHILDRENS HOSPITAL
07.1987 - 08.2004
  • Verified patient details and insurance coverage and collected co-pays.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Registered patients for labs, surgeries and radiology.
  • Arranged forms and charts for each patient.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Reviewed hospital schedule and confirmed arrival times.

Education

BACHELOR OF SOCIOLOGY - BUSINESS AND TECHNOLOGY

McGill University
Montreal, QC
05.1997

Skills

  • Maintaining Financial Records
  • Certified Medical Administrative Specialist
  • Billing Department Support
  • Regulatory Documentation
  • High-Volume Environments
  • Adaptable and Flexible
  • Understanding of Confidentiality Laws
  • Claim Forms
  • Patient Eligibility Requirements
  • Records Management
  • Patient Benefits Confirmation
  • Insurance Authorizations
  • Organization and Time Management

Timeline

Dental Receptionist

DCC HEALTH SERVICES
12.2016 - Current

Dental Receptionist

DR TERENCE YACOVITCH
08.2004 - 12.2016

ADMITTING CLERK

MONTREAL CHILDRENS HOSPITAL
07.1987 - 08.2004

BACHELOR OF SOCIOLOGY - BUSINESS AND TECHNOLOGY

McGill University

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Karen Magill