Karen Magill
Chateauguay,QC
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Expert in dental coding and insurance coverage .
Comprehends the insurance coverage with deductibles ,limits and the ability to explain to patients in a manner that they understand and accept .
Overview
36
36
years of professional experience
Work History
Dental Receptionist
DCC HEALTH SERVICES
2016.12 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Helped patients complete necessary medical forms and documentation.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Dental Receptionist
DR TERENCE YACOVITCH
2004.08 - 2016.12
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Reduced accounts receivable by 40% .
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
ADMITTING CLERK
MONTREAL CHILDRENS HOSPITAL
1987.07 - 2004.08
- Verified patient details and insurance coverage and collected co-pays.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Reviewed hospital schedule and confirmed arrival times.
Education
BACHELOR OF SOCIOLOGY - BUSINESS AND TECHNOLOGY
McGill University
Montreal, QC05.1997
Skills
- Maintaining Financial Records
- Certified Medical Administrative Specialist
- Billing Department Support
- Regulatory Documentation
- High-Volume Environments
- Adaptable and Flexible
- Understanding of Confidentiality Laws
- Claim Forms
- Patient Eligibility Requirements
- Records Management
- Patient Benefits Confirmation
- Insurance Authorizations
- Organization and Time Management
Timeline
Dental Receptionist
DCC HEALTH SERVICES
2016.12 - Current
Dental Receptionist
DR TERENCE YACOVITCH
2004.08 - 2016.12
ADMITTING CLERK
MONTREAL CHILDRENS HOSPITAL
1987.07 - 2004.08
BACHELOR OF SOCIOLOGY - BUSINESS AND TECHNOLOGY
McGill University
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