KAREN MACNEIL
Toronto,Canada
Summary
Results oriented leader with over 20 years of clinical and business health care experience. Strong organizational and self-management skills. Efficient, reliable, thorough and confident. Astute in assessment and problem solving abilities within dynamic work environments. Organized and systematic with natural relationship-building and leadership talents. Demonstrated ability to inspire a team towards a common goal.
Overview
31
31
years of professional experience
Work History
Associate Vice President Operations Efficacy
Canadian Red Cross
Toronto, Ontario
01.2016 - 01.2021
- Led several COVID responses to address food security and long-term care needs.
- Led the national program restructuring in a manner that preserved the integrity of clients, the organization, and government funders.
- Accountable for ensuring effective and efficient community health care operations to achieve organizational goals.
Vice President Operations
Red Cross CarePartners
National, Canada
01.2014 - 01.2016
- Led the amalgamation and restructuring of personal support services within Red Cross CarePartners.
- Streamlined operations, leadership, and information systems into the newly merged company.
- Accountable for the overall operations of personal support, nursing, and therapy services across Canada.
Director Operations
CarePartners
Western Provinces, Canada
01.2012 - 01.2014
- Developed mentoring relationships with internal team members to increase levels of expertise, business knowledge, and optimal performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed relations and contract adherence with government clients.
Vice President Operations
Comcare Health Services
All Provinces, Canada
01.2005 - 01.2011
- Evaluated current procedures for accuracy and consistency across all departments ensuring adherence to best practices.
- Accountable for adhering to the budget while providing the highest quality care to home care patients.
- Revitalized operational plans and realigned practices to align with company objectives, increasing overall profits and client satisfaction.
Manager Operations
Comcare Health Services
Toronto, Ontario
01.2002 - 01.2005
- Promoted to lead the Greater Toronto Area operations, and identify the root cause of systemic business failures.
- Evaluated systems and processes, and implemented corrective procedures to achieve organizational goals.
- Provided leadership, mentorship, and guidance to build capabilities among team members.
Branch Manager
Comcare Health Services
St. Catharines, Ontario
01.2001 - 01.2002
- Responsible for all aspects of home care services to patients in the Greater Niagara area. Including personal support, registered nursing, physiotherapy, occupational therapy, and speech-language pathology services.
- Directed daily operations of the branch, including customer service, quality clinical care, human resources, sales, and marketing activities.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
Director Clinical Services
Interim Healthcare
San Diego, California
08.1994 - 12.2000
- Ensured compliance with established policies, procedures, and government health care regulations.
- Ensured personal support workers, nurses, and therapists adhered to clinical best practices and provided high-quality services to home care clients.
- Facilitated collaboration between teams by encouraging open and constructive communication channels.
Registered Nurse
Montreal General Hospital
Montreal, Quebec
07.1990 - 07.1994
- Provided direct patient care and educated patients and families on health care needs, conditions, and options.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with patients, families, physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Education
Media Training -
CGI Communications Coaching
01.2006
Telehomecare Training -
American Telecare
01.2005
Diploma - Ivey Leadership Program
University of Western Ontario
01.2004
Bachelor of Nursing -
University of Ottawa
01.1994
Nursing Diploma - Registered Nursing Program
Dawson College
01.1990
Psychology Program -
Champlain College
01.1987
Commerce Program -
Champlain College
01.1986
Skills
- Program management
- Change management
- Effective communication
- Relationship building
- Operational leadership
- Cross-functional team leadership
Accomplishments
- Led the Canadian Red Cross Long Term Care COVID Personal Support Program
- Led the Canadian Red Cross GTA COVID Food Securement Program
- Successfully executed multimillion dollar government contracts nationally
- Successfully amalgamated Canadian Red Cross Personal Support Services with CarePartners - streamlining operations, optimizing resources and improving customer service
- Exceeded financial targets as Branch Manager through the identification of a diversified nursing service stream
- Successfully led and passed three Canadian Council on Health Services Accreditation audits and achieved high quality classification
References
References available upon request.
Timeline
Associate Vice President Operations Efficacy
Canadian Red Cross
01.2016 - 01.2021
Vice President Operations
Red Cross CarePartners
01.2014 - 01.2016
Director Operations
CarePartners
01.2012 - 01.2014
Vice President Operations
Comcare Health Services
01.2005 - 01.2011
Manager Operations
Comcare Health Services
01.2002 - 01.2005
Branch Manager
Comcare Health Services
01.2001 - 01.2002
Director Clinical Services
Interim Healthcare
08.1994 - 12.2000
Registered Nurse
Montreal General Hospital
07.1990 - 07.1994
Media Training -
CGI Communications Coaching
Telehomecare Training -
American Telecare
Diploma - Ivey Leadership Program
University of Western Ontario
Bachelor of Nursing -
University of Ottawa
Nursing Diploma - Registered Nursing Program
Dawson College
Psychology Program -
Champlain College
Commerce Program -
Champlain College
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