Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Macdonald

Sherwood Park,AB

Summary

Dedicated professional with strong attention to detail and problem-solving skills. Proven ability to deliver exceptional customer service and maintain high standards in fast-paced environments. Detail-oriented individual with experience in floral and deli services. Skilled in effective communication and team collaboration, consistently ensuring customer satisfaction and maintaining cleanliness standards in the workspace. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

12
12
years of professional experience

Work History

Florist

Flower factory costco
Sherwood Park, Alberta
02.2016 - 05.2016
  • Maintained cleanliness and organization of the floral department workspace.
  • Processed daily shipments of flowers, ensuring quality and freshness standards.
  • Collaborated with team members to restock inventory and display products attractively.
  • Educated customers on care instructions for flowers and plant maintenance.
  • Managed waste by properly disposing of plant materials and packaging supplies.
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
  • Kept the store clean and organized at all times.
  • Organized the store's inventory of plants, vases, containers, and other supplies.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Repaired broken or wilted flowers before arranging them into bouquets.
  • Stocked shelves with new merchandise on a daily basis.
  • Adhered to health and safety regulations when handling hazardous materials.

Deil Clerk

Sobeys
Sherwood Park, Alberta
06.2013 - 11.2013
  • Prepared deli products according to company standards and customer preferences.
  • Maintained cleanliness and organization of the deli counter and equipment.
  • Assisted customers with product selection and provided friendly service.
  • Operated slicing machines safely to prepare meats and cheeses for display.
  • Stocked shelves with fresh products, ensuring proper rotation for freshness.
  • Followed food safety guidelines to ensure product quality and safety compliance.
  • Collaborated with team members to fulfill customer orders efficiently.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Greeted customers in a friendly and professional manner.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Assisted customers with selecting products from the deli case or menu board.
  • Rotated product on shelves to ensure freshness.
  • Stocked shelves with fresh items daily.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Prepared all food orders according to customer specifications.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Responded to customer questions regarding product availability.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Offered samples to promote and upsell specials.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Informed customers of deli specials to increase profits.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Provided accurate pricing information when requested by customers.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Documented and entered special orders for event catering and party trays.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Scrubbed and polished counters to remove debris and food.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.

Meat Wrapper

Safeway
Edmonton, Alberta
02.2004 - 03.2006
  • Wrapped various cuts of meat in compliance with food safety standards.
  • Maintained cleanliness and organization of meat display cases.
  • Assisted customers in selecting meat products and provided recommendations.
  • Operated packaging equipment for efficient meat wrapping processes.
  • Stocked shelves with fresh meat products to ensure availability.
  • Monitored product freshness and reported any quality issues to management.
  • Collaborated with team members to maintain a smooth workflow in the department.
  • Followed proper sanitation procedures during all stages of meat handling.
  • Maintained cleanliness of work area by sweeping and mopping floors, wiping down counters, sanitizing knives and utensils after each use.
  • Followed company policies regarding food safety regulations and hygiene standards.
  • Weighed meats to determine price for customers.
  • Performed regular maintenance checks on refrigeration units used for storing meat products.
  • Assisted customers with selecting cuts of meat according to their needs.
  • Organized the display cases with fresh meats in a neat and attractive manner.
  • Resolved any customer complaints regarding quality or freshness of products promptly and courteously.
  • Provided excellent customer service by responding quickly to customer inquiries about product selection, pricing and availability.
  • Participated in team meetings to discuss operational issues related to job performance.
  • Stocked shelves with packaged meats, ensuring proper rotation of product based on expiration dates.
  • Disposed of expired meats in accordance with food safety regulations.
  • Complied with federal, state and local sanitation regulations and department procedures.
  • Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
  • Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
  • Identified perishable inventory nearing expiration date and marked down prices to minimize waste.
  • Updated inventory records and managed stock rotation to ensure product freshness.
  • Demonstrated knowledge of various meat cuts and recommended cooking techniques to customers.
  • Maintained strict adherence to safety and hygiene standards in meat preparation and storage.
  • Packaged, weighed, and labeled meat products accurately for retail sale.
  • Monitored storage conditions, including temperature controls, to prevent spoilage.
  • Arranged cut meat and products in display case for customer viewing and selection.
  • Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.
  • Offered meaningful advice to customers regarding meat preservation and cooking methods.
  • Educated customers on meat choices and preparation methods to increase sales.

Education

High School Diploma -

Archbishop
Sherwood Park, AB
06-2000

Skills

  • Team collaboration
  • Effective communication
  • Attention to detail
  • Customer service
  • Sales and service-oriented
  • Active listening
  • Problem-solving abilities

Languages

English
Full Professional

Timeline

Florist

Flower factory costco
02.2016 - 05.2016

Deil Clerk

Sobeys
06.2013 - 11.2013

Meat Wrapper

Safeway
02.2004 - 03.2006

High School Diploma -

Archbishop

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Karen Macdonald