Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies
Timeline
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Karen Luhning

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

As a military spouse I have gained experience that serves me well in a variety of environments and I am eager to learn new skills and am open to new experiences.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Housekeeper

Wellings Of Stittsville
01.2023 - 10.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Performed cleaning requirements for individual apartment suites as required which included kitchens, bathroom, bed linens, vacuuming and dusting.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day.
  • Worked with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Receptionist/Information Services Assistant

Petawawa Military Family Resource Centre
2017 - 2019
  • Answer phone and direct calls when required
  • Data entry using various programs
  • Greet clients and answer inquiries regarding PMFRC programming
  • Register clients for a variety of programming and schedule room bookings
  • Handle cash
  • Process payments/purchases using debit/credit machine
  • Update online event calendar
  • Fill in for other departments within the PMFRC on an as need basis (Information Services, Bookkeeping, Employment Services)

Deli Clerk

Sobeys Grocery Store
2015 - 2016
  • Food preparation and packaging
  • Ensure displays are stocked
  • Follow food health and safety rules/ensure food freshness
  • Maintain high level of cleanliness
  • Create customer friendly, inviting displays
  • Interact with customers in a friendly and professional manner
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Provided customers with fresh product and correct portion size to minimize shrink.

Receptionist/Information Services Assistant

Petawawa Military Family Resource Centre
2010 - 2014
  • Answer phone and direct calls when required
  • Data entry using various programs
  • Greet clients and answer inquiries regarding PMFRC programming
  • Register clients for a variety of programming and schedule room bookings
  • Handle cash
  • Process payments/purchases using debit/credit machine
  • Update online event calendar
  • Fill in for other departments within the PMFRC on an as need basis (Information Services, Bookkeeping, Employment Services)

Customer Service Representative

Royal Bank of Canada
01.2008 - 04.2008
  • Provide customer service by greeting clients and directing their inquiries
  • Perform a variety of banking duties including handling cash, making payments, answering
  • Handle customer banking service inquiries and recommend services of benefit to the client

Volunteer

Our Lady of Sorrows Catholic School/Bayview Public School/Pinecrest Public School
2006 - 2011
  • Assisted with various school activities including book fairs, field trip and lunch supervision
  • Worked in the classroom assisting the teacher with general classroom duties
  • Working one on one with children assisting them with various tasks

Early Childhood Educator

Meaford Military Family Resource Centre Daycare
01.2008 - 01.2009
  • Planned and implemented programming for children in a daycare setting
  • Performed childcare duties for children ages newborn-5 years
  • Ensured centre was clean and toys sanitized on a regular basis
  • Organized and distributed lunch and snacks

Education

Administrative Assistant Diploma -

Saskatoon Business College
01.1997

Early Childhood Education Certificate -

Kelsey Institute
01.1993

Hague High School
01.1991

Skills

  • Comfortable with many computer programs including Microsoft Word, Excel, search engines and Internet
  • Enjoy working as part of a team as well as working independently
  • Extremely organized and efficient with superior planning skills
  • Excellent customer service skills
  • Professional and Courteous
  • Detail-Oriented
  • Data Entry
  • Customer Service-Oriented
  • Self-motivated and able to work independently
  • Comfortable with digital art programs including Adobe Illustrator and Photoshop
  • Eager to learn

Languages

English
Native or Bilingual

Certification

  • Smart Serve

Hobbies

  • Digital Art
  • Graphic Design
  • Fitness
  • Yoga

Timeline

Housekeeper

Wellings Of Stittsville
01.2023 - 10.2023

Customer Service Representative

Royal Bank of Canada
01.2008 - 04.2008

Early Childhood Educator

Meaford Military Family Resource Centre Daycare
01.2008 - 01.2009

Receptionist/Information Services Assistant

Petawawa Military Family Resource Centre
2017 - 2019

Deli Clerk

Sobeys Grocery Store
2015 - 2016

Receptionist/Information Services Assistant

Petawawa Military Family Resource Centre
2010 - 2014

Volunteer

Our Lady of Sorrows Catholic School/Bayview Public School/Pinecrest Public School
2006 - 2011

Administrative Assistant Diploma -

Saskatoon Business College

Early Childhood Education Certificate -

Kelsey Institute

Hague High School

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Karen Luhning