Karen Lopez

Security officer whose primary responsibility is guest screening and providing a positive guest experience.

• Promote safe environments for all guests, cast members, and visitors to Disneyland Resort
• De-escalate and problem solve guest concerns
• Partner with leadership and communicate effectively with them
• Create memorable experiences that guests will remember their whole life
• Promote the 5 keys and visions and values on a daily basis
• Use hand techniques and technology to ensure safety and security
• Documented detailed security reports after incidents.

Hold a variety of office jobs to gain experience in accounting.

• Bank Wiring (Bank of Hope)

- supervised bank teller transactions, ensuring all discounts were applied correctly

• Accounting Specialist (Skechers Corporate)

- reviewed all store orders, ensuring they were processed correctly

• Accountant (Imprimus Labels and Packaging)

- oversaw account management for Texas and Ohio locations

- offered permanent role where I oversaw warehouse operations, customer care, orders, billing, inventory

- partnered with clients to ensure successful transactions

Customer Service Representative in charge of creating a positive guest experience.

• Monitored truck driver hours, concerns, etc
• Handled billing and invoices for guest transactions

Customer Service Representative who held a variety of roles, including cashier, layaway, money services, and customer care.

• De-escalated customer concerns to create a positive outcome
• Handled cash registers, including sales, returns, exchanges, and fraud

Transferred to Security after being noticed by the department in charge of theft prevention.

• Monitored store for theft to prevent loss of products and revenue.
• Managed guest conflicts to enhance the shopping environment.

Began as a cashier, quickly promoted to a store Supervisor within 3 months of employment.

• Oversaw team leadership with 3 peers to lead approximately 25 employees
• Handled cash management on a daily basis
• Promoted teamwork to ensure a smooth and successful operation