Karen Lopez
Chula Vista
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Front and Back Office Medical Assistant
The Neuron Clinic
11.2022 - Current
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Administered medications under physician's supervision.
- Processed orders for medical supplies and lab equipment.
- Escorted patients to examination rooms and prepared for physician exams.
- Contacted medical facilities to schedule patients for admission.
- Prepared treatment rooms for patient examinations.
- Measured specimens and delivered to laboratory.
- Monitored patient stability by checking vital signs and weight.
- Performed routine dip stick, vision and hearing tests.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Escorted patients to examination rooms and documented medical histories.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Positioned patients properly during examination or treatment for comfort and safety.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Handled general office duties to support administrative staff during peak hours.
- Charted all patient services in records with high accuracy.
- Explained treatment procedures and physicians' instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Changed dressings on wounds to prevent infection and check for healing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Supported administrative staff by processing payments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Assisted back office patient processes to reduce office wait times.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Improved patient satisfaction by providing compassionate assistance during examinations and treatments.
- Facilitated effective communication between patients, healthcare providers, and insurance companies by serving as a knowledgeable liaison on all matters related to billing and coverage.
- Assisted in the early detection of health issues through routine screenings, such as blood pressure checks and glucose tests.
Medical Assistant Extern
Sherev Heart And Vascular Clinic
Oct22 - Nov22
- Administered medications under physician's supervision.
- Processed orders for medical supplies and lab equipment.
- Escorted patients to examination rooms and prepared for physician exams.
- Contacted medical facilities to schedule patients for admission.
- Prepared treatment rooms for patient examinations.
- Measured specimens and delivered to laboratory.
- Monitored patient stability by checking vital signs and weight.
- Performed routine dip stick, vision and hearing tests.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Escorted patients to examination rooms and documented medical histories.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Positioned patients properly during examination or treatment for comfort and safety.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Handled general office duties to support administrative staff during peak hours.
- Charted all patient services in records with high accuracy.
- Explained treatment procedures and physicians' instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Supported administrative staff by processing payments.
- Changed dressings on wounds to prevent infection and check for healing.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Assisted back office patient processes to reduce office wait times.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Improved patient satisfaction by providing compassionate assistance during examinations and treatments.
Pharmacy Tech / Front
CHULA Vista Pharmacy
- Desk and back
- Ce
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Prepared prescription transfers to other pharmacies.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Verified prescriptions and drug labels, documents and packages.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Prepared and processed medical insurance claim forms and records.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Operated cash registers to accept payments from customers.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Entered prescription information into computer databases.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Fire Watcher
General Dynamics
01.2022 - 08.2022
- Fire Watch
- Sherev heart and Vascular Clinic - Chula vista
- Coordinated emergency response for fires unable to be controlled with on-site systems and equipment.
- Communicated fire locations, emergency needs and incident details using radios and phones.
- Performed tests on fire prevention equipment in areas containing explosive or flammable materials.
- Removed flammable materials from reach of ignition sources to minimize fire risk.
- Stood ready with fire suppression equipment such as fire extinguishers to watch for flare-ups.
- Used azimuth sighters and landscape awareness to pinpoint location of forest fires.
- Used authority to stop operations at moments' notice to control fires and prevent injury or damage.
- Established fire prevention plans in facilities, instructing employees on OSHA guidelines for fire extinguisher training.
- Helped keep machinery functioning properly with regular inspections and maintenance.
- Protected individuals by restricting public access to areas of high-risk and known hazard.
Customer Service
San Diego International Services
01.2020 - 09.2020
- Referred unresolved customer grievances to designated departments for further investigation.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Led on- and off-site customer support teams across multiple time zones.
- Supported sales team members to drive growth and development.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
CPR certified by AHA Recording blood pressure Fixing appointments Venipuncture Injections HIPAA OSHA Stop The Bleed - Certified -
Medical Assistant Diploma -
UEI College
Chula Vista, CA11.2022
Skills
- CPR certified
- Recording vital signs
- Phone triage
- Administering injections
- Communication skills
- Patient Relations
- Problem Anticipation and Resolution
- Blood and Tissue Collection
- Coordinating Drug Refills
- Dictation and Transcription
- Cleaning and Organizing
- Supply Management
- Multitasking and Prioritization
- Medication Administration
- Clinical and Operational Judgement
- Clear Communication
- Routine Laboratory Testing
- Time Management
- Treatment Room Preparation
- Pharmacy Relations
- Procedure Assistance
- Multi-line Telephone System Operation
- Social Perceptiveness
- Critical Thinking
- Operating EKG Equipment
- Cleaning and Sanitizing
- Check-In and Check-Out Procedures
- Examination Preparation
- Appointment Scheduling
- Updating Medical Records
- Completing Insurance Forms
- Patient Chart Tracking
- Vitals Collection and Documentation
- Electronic Charting
- Quality Control
- Microsoft Office
- Venipuncture Expertise
Timeline
Front and Back Office Medical Assistant
The Neuron Clinic
11.2022 - Current
Fire Watcher
General Dynamics
01.2022 - 08.2022
Customer Service
San Diego International Services
01.2020 - 09.2020
Medical Assistant Extern
Sherev Heart And Vascular Clinic
Oct22 - Nov22
Pharmacy Tech / Front
CHULA Vista Pharmacy
CPR certified by AHA Recording blood pressure Fixing appointments Venipuncture Injections HIPAA OSHA Stop The Bleed - Certified -
Medical Assistant Diploma -
UEI College
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