Karen Loeb
Burlington,Ontario
Summary
Experienced with managing bar and restaurant operations to ensure smooth and efficient service. Utilizes strong leadership and communication skills to build cohesive teams. Track record of implementing cost-saving measures and driving customer satisfaction.
Overview
48
48
years of professional experience
Work History
Bar and Restaurant Manager
Tin Cup Sports Grill
Oakville, ON
09.2023 - Current
- Oversaw daily operations ensuring high standards of service and customer satisfaction.
- Managed staff scheduling, optimizing labor efficiency during peak hours.
- Developed and implemented training programs to enhance team performance.
- Maintained inventory control, reducing waste through effective stock management.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Led marketing initiatives to increase foot traffic and boost sales revenue.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
- Increased staff retention through effective hiring, training, and performance management practices.
Restaurant Supervisor
Seasons Restaurant
Oakville, ON
02.2003 - 08.2023
- Supervised daily restaurant operations to ensure efficient service and guest satisfaction.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with kitchen staff to streamline food preparation processes and enhance menu offerings.
Service Worker
Peter Pan Daycare Centre for Physically and Mentally Handicapped Preschoolers
Oakville, ON
06.1978 - 09.1978
- Assisted in daily meal preparation and food service for children.
- Maintained cleanliness and organization of classroom and play areas.
- Supported teachers with lesson implementation and classroom management.
- Engaged children in educational activities to enhance learning experiences.
- Monitored child behavior to ensure safety and adherence to school policies.
Education
Associate of Applied Science - Marketing Management
Sheridan College Institute of Technology And Advanced Learning
Oakville05-1981
Skills
- Guest satisfaction
- Employee training
- POS systems proficiency
- Sanitation standards
- Food safety compliance
- Beverage making
Timeline
Bar and Restaurant Manager
Tin Cup Sports Grill
09.2023 - Current
Restaurant Supervisor
Seasons Restaurant
02.2003 - 08.2023
Service Worker
Peter Pan Daycare Centre for Physically and Mentally Handicapped Preschoolers
06.1978 - 09.1978
Associate of Applied Science - Marketing Management
Sheridan College Institute of Technology And Advanced Learning