Karen Limcangco
Vancouver,British Columbia
Summary
Over 15 years of customer service experience, specializing in homeowner communications, service requests, and program management. Proven ability to provide efficient administrative support, coordinate field staff schedules, and facilitate effective communication between homeowners and trades. Background in hospitality, retail, and marketing enhances skills in guest services and operational efficiency.
Overview
19
19
years of professional experience
Work History
Customer Service Administrator
Polygon Homes Ltd.
Vancouver, British Columbia
11.2013 - 07.2025
- Managed customer inquiries across multiple communication channels to enhance service efficiency.
- Coordinated orientation scheduling with construction team, field managers, and purchasers for seamless operations.
- Resolved customer complaints and issues promptly, ensuring high satisfaction rates.
- Maintained detailed records of customer service requests, complaints and homeowner comments
- Provided technical support for homeowner portal to assist user navigation.
- Generated monthly orientation reports and project ratings to track performance and improvements.
Customer Service Representative
Intracorp Partnership Ltd.
Vancouver, British Columbia
02.2009 - 06.2013
- Managed all incoming calls and emails as primary contact for homeowners.
- Provided administrative support for processing service requests and addressing concerns.
- Coordinated scheduling for field staff while ensuring timely communication with homeowners and trades.
- Closed utility accounts and accurately entered service requests.
Communications Coordinator
Four Seasons Hotel
Vancouver, British Columbia
02.2006 - 06.2013
- Managed guest services by operating the PBX and Opera PMS systems, ensuring seamless communication.
- Handled telephone and electronic inquiries, routing emergency calls, and providing timely assistance to guests.
- Answer all inquiries, and provide information to guests and staff.
- Copy and collate documents for distribution, mailing and filing.
Education
Some College (No Degree) - Marketing
La Salle College
Montreal, QCBachelor of Arts - Interior Design
Assumption College
Manila, Philippines Skills
- Customer service
- Scheduling coordination
- Communication skills
- Attention to detail
- Proficiency in Microsoft Office, Excel, Word, Salesforce
Timeline
Customer Service Administrator
Polygon Homes Ltd.
11.2013 - 07.2025
Customer Service Representative
Intracorp Partnership Ltd.
02.2009 - 06.2013
Communications Coordinator
Four Seasons Hotel
02.2006 - 06.2013
Some College (No Degree) - Marketing
La Salle College
Bachelor of Arts - Interior Design
Assumption College
Similar Profiles
Kylie KiangKylie Kiang
Senior Accountant at Polygon HomesSenior Accountant at Polygon Homes
Muhammad ImamMuhammad Imam
Senior Blockchain Engineer at Polygon LabSenior Blockchain Engineer at Polygon Lab
Conner DawsonConner Dawson
Maintenance Planner and Scheduler/EHS Officer at Polygon CompanyMaintenance Planner and Scheduler/EHS Officer at Polygon Company
Sebastian Bautista-TurgeonSebastian Bautista-Turgeon
Student Volunteer at David Thompson Secondary SchoolStudent Volunteer at David Thompson Secondary School
Roopa ReddyRoopa Reddy
Business Associate at Neurocode International FZEBusiness Associate at Neurocode International FZE