Karen Leblanc
Simcoe,ON
Summary
Dynamic professional with a proven track record at The Brick Ltd, enhancing customer retention through exceptional service and conflict resolution. Skilled in multitasking and problem-solving, I boosted profit margins at Sobeys Extra by implementing effective cost control and merchandising strategies. Demonstrates teamwork, collaboration, and a commitment to excellence in customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
The Brick Ltd
09.2019 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Seafood Department Manager
Sobeys Extra
09.2010 - 09.2019
- Improved profit margins through effective cost control measures and accurate pricing strategies.
- Increased sales through effective merchandising, attractive displays, and strategic product placement.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Resolved customer issues promptly and professionally, demonstrating commitment to exceptional service standards.
Education
GED -
Fanshawe College of Applied Arts And Technology
London, ON04-2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Exceptional customer service
- Conflict Resolution
- Policy and Procedure Adherence
Languages
English
Full Professional
Certification
- Advanced Customer Service and Sales Certification - National Retail Federation (NRF).
- Food Handler's Card – Various State-Specific Health Departments.
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
- Certified Retail Manager (CRM) - American Management Association.
Timeline
Sales Associate
The Brick Ltd
09.2019 - Current
Seafood Department Manager
Sobeys Extra
09.2010 - 09.2019
- Advanced Customer Service and Sales Certification - National Retail Federation (NRF).
- Food Handler's Card – Various State-Specific Health Departments.
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
- Certified Retail Manager (CRM) - American Management Association.
GED -
Fanshawe College of Applied Arts And Technology
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