Karen Koop

• Owned and managed the administrative tasks related to account management, such as new product set ups, sales tracker
• Comfortable navigation retailer portal
• Assisted with sales presentations and business reviews
• Managed all client, retailer and internal needs

• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Provided support to the Sales team
• Managed daily operations of LCL including customer service inquiries, new sku set ups, GS1, Deal approval and forecast updates.
• Resolved issues quickly by working closely with the clients, as well as internal departments

This position handled all administrative functions for Major Retailers, as they related to the sharing of information and communication with the customer as well as other internal and external clients such as Customer Logistics, Marketing and Finance.

• maintained promotional tracker, while working closely with Account Manager in order to complete all necessary administrative paperwork - new item creation, rollbacks, price adjustments etc
• uploaded new listings onto .ca sites and maintained content
• liaised with Head Office, Category Captains and Gorilla's merchandising department to lead the facilitation of new store openings and semi-annual modular changes.