Karen Koop

• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Developed relationships with key clients to ensure satisfaction and repeat business.
• Created detailed reports on customer feedback and sales trends.
• Produced sales documents, finalized deals and filed records.
• Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
• Participated in weekly team meetings to discuss strategies for achieving goals.
• Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.

This position handled all administrative functions for Major Retailers (Walmart, Home Depot, Shoppers Drug Mart, Loblaws, Rona/Lowes) as they related to the sharing of information and communication with the customer as well as other internal and external clients such as; Customer Logistics, Marketing & Finance. • Maintained a promotional tracker while working closely with the Account Manager in order to complete and maintain all necessary administrative paperwork, including new item creation, rollbacks, price adjustments, etc. • Uploaded new and maintained current listings on .ca sites • Compiled all necessary information and samples for new items and promotion/flyer events in order for new items to be listed in store/Ecomm and for Tab events to be executed. • Liaised with Head Office, Category Captain and Gorilla's merchandising department to lead the facilitation of new store openings and semi-annual modular change