- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Creative Writing
- Music
- Local History
Karen Knight
Thorold,ON
Summary
Experienced with managing personal and commercial accounts and prioritizing client needs. Utilizes negotiation skills and effective communication to build long-term relationships.
Managed workflow to provide efficient, timely and accurate processing of transactions. Interacted effectively, utilizing good communication skills, cooperating purposefully and providing guidance to achieve business goals of agency.
Overview
22
22
years of professional experience
Work History
Personal/Commercial Accounts Representative
Agent Rino Venditti, Desjardins Insurance
09.2002 - 12.2024
- Actively participated in ongoing professional development courses, staying current on industry trends and best practices for effective account management.
- Increased customer satisfaction by resolving complex account issues and providing tailored solutions.
- Provided exceptional customer service to key accounts, resulting in high retention rates and increased referrals.
- Regularly engaged with clients through various touchpoints such as phone calls, emails, and face-to-face meetings to maintain open lines of communication and foster trustful relationships.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
High School Diploma -
Thorold Secondary School
Thorold, ON06-1992
Skills
- Technical aptitude
- Client relationship building
- Account servicing
- Teamwork and collaboration
- Multitasking Abilities
- Conflict resolution
- Opening and closing procedures
- Processing payments
- Account management
Interests
Timeline
Personal/Commercial Accounts Representative
Agent Rino Venditti, Desjardins Insurance
09.2002 - 12.2024
High School Diploma -
Thorold Secondary School