Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Karen Keenan

Halifax,NS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure a training position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Mail Operations Training Officer

Canada Post Corporation
08.2013 - Current
  • Facilitate courses such as Letter-carrier schools, Local Joint Health and Safety Workshops, Coach employees in Right Hand Drive Orientation and step van. Train on various courses for both direct employees and team leaders. Courses range from soft skills to specific roles and responsibilities regarding specific jobs.
  • Peer Mentor training.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Administrative duties including input information into the SAP database system.
  • Remedial training for employees who require additional coaching and support to their new roles.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

Atlantic Retail Training Officer

Canada Post Corporation
09.2006 - 08.2013
  • Onboarded new hires to retail counters in various Post Offices across the Atlantic Region, approximately 20 people per month.
  • Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
  • Boosted team morale and collaboration through effective communication strategies and team-building exercises during training sessions.
  • Developed and implemented effective lesson plans to cover necessary material as directed by Head Office, attending Train-the-Trainer programs four times a year.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Implemented post-training surveys and evaluations in order to measure efficacy of delivered courses.
  • Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
  • Facilitated virtual, in-person and blended learning sessions.
  • Championed a culture of learning and development within the organization, promoting continuous growth and improvement for all employees.
  • Evaluated employee progress and provided constructive feedback, promoting continuous learning and improvement.
  • Identified training needs and planned classes accordingly.
  • Developed strong relationships with department managers to align training initiatives with business goals and priorities.
  • Adjusted instructional strategies according to student needs and understanding of material.
  • Incorporated real-world scenarios and case studies into lessons plans for increased contextual relevance.
  • Trained employees to enhance success in field operations.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Learning & Development Logistics Officer

Canada Post Corporation
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Enhanced warehouse organization through the development of comprehensive storage layouts and product labeling systems.
  • Supervised logistics functions and operations.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Organized unit training operations and managed details when unit move was required.
  • Managed procurement processes, ensuring timely acquisition of materials and resources while maintaining cost-effective purchasing strategies.
  • Generated payments for program-related activities to keep accurate records of financial expenditure.
  • Developed logistical checklists to guide activities support.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.

Administration Supervisor

CPC
  • Interceded between employees during arguments and diffused tense situations.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Contributed to the company''s overall growth strategy by identifying opportunities for process improvements and cost savings, presenting recommendations to senior leadership.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Resolved personnel issues through mediation efforts, fostering a positive work environment conducive to high performance levels.
  • Monitored front areas so that questions could be promptly addressed.
  • Negotiated contracts with vendors to secure cost-effective services and supplies for the department''s needs.
  • Enhanced team productivity by establishing clear goals, expectations, and performance metrics for staff members.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Boosted employee morale implementing regular team-building activities fostering a strong sense of camaraderie among staff members.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Collected, validated, and distributed information to employees.
  • Oversaw recruitment efforts within the department to attract top talent and maintain optimal staffing levels at all times.
  • Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
  • Balanced competing priorities effectively while overseeing multiple projects simultaneously to meet tight deadlines.
  • Maintained accurate records of departmental expenses and budget allocations, ensuring financial accountability within the team.
  • Served as a primary point of contact for external stakeholders, fostering strong relationships with clients and vendors.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Administered payroll processing functions accurately on time every pay period without any discrepancies or delays.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.

Payroll Training Officer & Payroll Clerk

CPC
  • Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
  • Supervised, directed and evaluated assigned staff members and newly hired officers.
  • Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
  • Generated reports detailing findings and recommendations.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.

Education

Professional Designation For Training

Institute For Performance And Learning
Toronto, ON
2012

Basic Training Diploma - Adult Learning And Education

Saint Francis Xavier University
Antigonish, NS
2006

Bachelor of Education - Bachelor of Education

University of New Brunswick
Fredericton, NB
05.1988

Skills

  • Public Speaking
  • Networking
  • Flexible and Adaptable
  • Team Building
  • Multitasking Abilities
  • Self-Directed
  • Customer Relations
  • Teamwork and Collaboration

Accomplishments

I have a passion for ongoing learning, and seeking new ways to connect to clients to enhance their ability to advance in the business and grow professionally. Coaching and mentoring others is yet another attribute I obtain and have reinforced this ability through my professional training designation I have obtained through Institute for Professional Learning.

Languages

English
Full Professional

Certification

  • CLDP- Certified Learning & Development Professional Designation
  • Adult Learning Diploma from St.FX University
  • Achieve Global Soft Skills Facilitator for CPC
  • Team Skills Workshop Facilitator

Timeline

Mail Operations Training Officer

Canada Post Corporation
08.2013 - Current

Atlantic Retail Training Officer

Canada Post Corporation
09.2006 - 08.2013

Learning & Development Logistics Officer

Canada Post Corporation

Administration Supervisor

CPC

Payroll Training Officer & Payroll Clerk

CPC

Professional Designation For Training

Institute For Performance And Learning

Basic Training Diploma - Adult Learning And Education

Saint Francis Xavier University

Bachelor of Education - Bachelor of Education

University of New Brunswick

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Karen Keenan