I bring a people focused and values-based leadership through respect and inclusion that enables a positive work culture. I perform with a high level of integrity, resilience, commitment and work with absolute discretion whilst holding myself accountable. I thrive by contributing to make a difference to improving and driving business outcomes even under tight time frames. Known for adaptability, navigating challenges, creativity, strong problem-solving skills and results-oriented mindset. I am committed to making meaningful contributions and advancing organizational goals.
Hi, I’m
KAREN JACKSON
Kitimat,BC
Summary
Overview
16
years of professional experience
1
Certification
Work History
Rio Tinto
Manager, Learning & Development
06.2023 - Current
Job overview
- Managed new employee orientation training process for more than 1400 employees at site.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Enhanced team skills during comprehensive training events.
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.
- Managed the Learning and Development budget, ensuring maximum return on investment in employee development initiatives.
- Increased employee engagement by creating customized training plans tailored to individual needs and goals.
- Facilitated knowledge sharing sessions within team, fostering culture of continuous improvement and innovation.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Rio Tinto Iron Ore
Acting Senior Advisor
07.2022 - 11.2023
Job overview
- Reporting to the Brockman 4 Operational Excellence Manager, I handled a variety of tasks including strategic administrative reporting and team professional development and support
- Brought forth effective leadership skills and offered powerful motivation and coaching
- Point of reference for Facilities team regarding site logistics with a focus to streamline and improve performance
- Helped to drive and support a positive and productive work culture
Rio Tinto Iron Ore
Covid Coordinator
05.2022 - 07.2023
Job overview
- Assisted with emergency health responses to disease outbreaks
- Provided leadership, guidance, and developed site escalation controls
- Established direction while maintaining positive communication with all employees
- Brought forth excellent multitasking, problem solving and prioritizing skills
Rio Tinto Iron Ore
SPS Stream Lead
03.2022 - 06.2023
Job overview
- Company Overview: Rio Tinto's largest cultural transformation - Safe Production Systems within Brockman 4 site
- Reporting to the Brockman 4 Operational Excellence Manager to support the delivery of Rio's largest cultural transformation - Safe Production Systems within Brockman 4 site
- A key part of this role includes demonstrating a commitment to RTSPS mindsets and behaviours with the ability to work independently and within a team
- I demonstrate exceptional organisational, coordination and reporting skills
- Encouraging change advocate to influence organisational transformation whilst managing fluctuating work levels
- Rio Tinto's largest cultural transformation - Safe Production Systems within Brockman 4 site
Rio Tinto Iron Ore
Acting Operational Excellence Manager
08.2022 - 11.2022
Job overview
- Step up opportunity reporting to the Brockman 4 General Manager to lead the OE function, including BI, Risk & Capital, CMS, Logistics and Administration
- Provided optimal assistance to the General Manager and Managers; handled a variety of tasks including Executive Reporting
- Develop strong interfaces and relationships with Managers and Stakeholders to deliver business requirements
- Worked well with colleagues to ensure optimal productivity
- Brought forth a self-motivated attitude
Rio Tinto Iron Ore
Capability Development Advisor
02.2021 - 03.2022
Job overview
- Reporting to the Regional Superintendent, Capability Development
- Facilitated innovative learning experiences and hands-on learning
- Worked to maintain strong working relationships with the senior leaders resulting in positive and productive collaborations
- Highlighted key departmental risks within teams
- Served as an influential contributor for embedding of the Iron Ore Management System Standard Element Six Training of the Learning Management Framework
- Brought forth advanced knowledge of coaching techniques in relation to human behaviour
Juniper Aged Care
Juniper Executive Officer
07.2019 - 02.2021
Job overview
- Reporting to the Chief Executive Officer, I provided advice on strategy, governance, compliance, and corporate initiatives whilst working collaboratively with the Board and Executive team
- Reported all necessary information to the Chief Executive Officer and worked closely with them to achieve and maintain goals
- Developed and implemented money-saving strategies while increasing productivity
- Oversaw and assisted in policy-making activities including Stakeholder Management with government agencies
- Negotiated contracts in a professional manner
- Created analysis and performance reports for Board Members and Executive team to review for accountability and quality assurance
- Served as a friendly and helpful first point of contact and resolution for all CEO complaints
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Represented organization at industry conferences and events.
Richmond Wellbeing
Executive Manager Corporate Services
07.2017 - 07.2019
Job overview
- Led a team of people devoted to achieving success in Contractor Management, HR, Change & Communications, Learning & Development, PR & Marketing, Car Fleet & Property and IT Systems & Support
- Developed and implemented money-saving strategies while increasing productivity advertising initiatives and our clients
- Negotiated and closed large organisational contracts
- Successfully handled visual merchandising, and worked to promote company vision
Richmond Wellbeing
Training Centre Manager
11.2016 - 11.2017
Job overview
- Reporting to the Executive Manager Corporate Services, continually minimized budget expenses and increased incomes by substantial amounts
- Provided optimal assistance to the Executive Manager Corporate Services and handled a variety of tasks including corporate governance and reporting
- Contributed to the development of industry training available for purchase that helped to achieve a significant increase in business sales revenue
Commonwealth Bank of Australia
Learning & Development Services Manager
06.2010 - 11.2016
Job overview
- Worked with senior leaders and executives to research and develop new learning strategies
- Developed and implemented a well-rounded organisational learning strategies and curriculum that fostered an organisational learning environment
- Maintained extremely well organized governance overseeing the CBA Learning Committee
- Led interstate teams to achieve success on several organisational programs from analysis, design, delivery and evaluation that received Executive recognition
Commonwealth Bank of Australia
Project Change & Logistics Manager
07.2008 - 06.2010
Job overview
- Managed strategic resources to ensure cost-effective procedures
- Brought forth experience with extensive commercial transactions
- Developed key project goals and worked collaboratively with teams to meet those goals
- Measured project performances and identified areas for improvement
- Effectively determined and defined project scope and objectives
- Effectively managed contracts with suppliers
- Brought forth familiarity with project management software and tools
Education
Vocational & Educational Training
Diploma Design & Development
University Overview
RG146 General Financial Planning Advice Diploma
RG146 - Kaplan
University Overview
Institute of Financial Services
UK Certificate of Financial Advice from CeFA
University Overview
Govern & Risk
Australian Institute Certificate of Company Directors
University Overview
LEAN & Six Sigma Yellow Belt
University Overview
2020
Australian Institute of Company Directors Summit
University Overview
Six Sigma Green Belt
12.2024
University Overview
Skills
- Business Strategy
- Business Transformation through effective change management
- Leadership Skills
- Negotiation and influencing
- Emotional Intelligence and interpersonal skills
- Agile Project Management
- High Attention to Detail
- Commercial Acumen
- Critical Thinking
- Logistics Management
- Corporate governance including risk management
- Stakeholder management through relationship building
- Excellent communication, including verbal and written communication and active listening
- Adaptability and flexibility
- Decision-making
- Analytical thinking and complex problem-solving
- Diversity and inclusion
- Workload management with strong time management abilities
- Continuous improvement
- Self motivation
- Team building and collaboration
Accomplishments
Accomplishments
- Achieved a 3% increase to the BC Works, Kitimat sites People and Culture survey leadership results through introducing a Leadership Development program (5 modules delivered during 2024) that developed skills and emotional intelligence underpinned by our values of Care, Courage and Curiosity.
- A member of the Kitimat Senior Leadership Team to provide direction and management of our employees ensuring safety and production targets are achieved.
- Promoted to Corporate Director after 2 years with the Richmond Wellbeing non-for-profit organisation.
- Supervised team of 40 staff members, and a key governance member within CBA and Bankwest Learning & Development team responsible for strategic projects.
- Documented and resolved key project risks within organisational restructures which led to CBA making well informed decisions and a successful organisational restructure.
Careerkeyachievements
Careerkeyachievements
- Rio Covid outstanding performance recognition letter for developing site governance and reporting and High 5 team nomination for development of a site flight dashboard.
- Part of the project team responsible for implementing a virtual call centre whilst maintaining the customer service levels, saving $10m per annum.
- Part of the project team that introduced WEBCHAT as a new channel of service delivery delivering increased contact channels for customers.
- Effectively negotiated to reduce direct costs by 10% for IT and Fleet Contracts.
- Developed and implemented Data Breach framework to align with amended Australian Privacy Act and implemented organisational change when at Richmond Wellbeing.
- Coordinated Aboriginal Apprenticeship Fundraising art exhibition and auction event 'Art of Wellbeing' opened by the Honourable Roger Cook, BA.
- Transformed an underperforming team from 38% to 95% e-Sat score.
- Led People & Culture Committee to increase Richmond Wellbeing employee engagement by various streams of work which included developing a values-based Leadership Development resulting in increased organisational engagement scores.
- Winner of CBA 'Productivity' and 'Continuous Improvement', & 'Values' Awards.
- Selected to participate in several organisational proof of concept pilots.
- Strategically developed a revised CRM System by designing and overseeing the project implementation resulting in improved Roy Morgan scores.
- Winner of several high performance for top KPI targets including compliance quality.
References
References
References can be provided upon request;
- Nathan Cozamanis, Rio Tinto Iron Ore
- Stephen Badenhorst, Rio Tinto Aluminum
- Amra Basic, Rio Tinto, Aluminum, HR VP,
- Simon Pascoe, Rio Tinto Aluminum, Kitimat GM
- Daniel Benefer, Rio Tinto, Iron Ore, Brockman 4 Site GM
Profile - Mywhy
Profile - Mywhy
I bring a people focused and values-based leadership through respect and inclusion that enables a positive work culture. I perform with a high level of integrity, resilience, commitment and work with absolute discretion whilst holding myself accountable. I thrive by contributing to make a difference to improving and driving business outcomes even under tight time frames.Languages
English
Full Professional
French
Elementary
Certification
- Six Sigma Certification
- NOVA Certification (Aptitude Testing)
- Diploma in Training & Assessment
Timeline
Manager, Learning & Development
Rio Tinto
06.2023 - Current
Acting Operational Excellence Manager
Rio Tinto Iron Ore
08.2022 - 11.2022
Acting Senior Advisor
Rio Tinto Iron Ore
07.2022 - 11.2023
Covid Coordinator
Rio Tinto Iron Ore
05.2022 - 07.2023
SPS Stream Lead
Rio Tinto Iron Ore
03.2022 - 06.2023
Capability Development Advisor
Rio Tinto Iron Ore
02.2021 - 03.2022
Juniper Executive Officer
Juniper Aged Care
07.2019 - 02.2021
Executive Manager Corporate Services
Richmond Wellbeing
07.2017 - 07.2019
Training Centre Manager
Richmond Wellbeing
11.2016 - 11.2017
Learning & Development Services Manager
Commonwealth Bank of Australia
06.2010 - 11.2016
Project Change & Logistics Manager
Commonwealth Bank of Australia
07.2008 - 06.2010
RG146 General Financial Planning Advice Diploma
RG146 - Kaplan
Institute of Financial Services
UK Certificate of Financial Advice from CeFA
Govern & Risk
Australian Institute Certificate of Company Directors
LEAN & Six Sigma Yellow Belt
2020
Australian Institute of Company Directors Summit
Six Sigma Green Belt
Vocational & Educational Training
Diploma Design & Development