Karen Hokanson
Concord
Summary
Organized and dedicated Senior Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Excellent customer service and conflict management skills.
Diligent [Desired Position] with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
40
40
years of professional experience
Work History
Area Administrative Assistant
Republic Services
11.2021 - 04.2025
- Office Logistics - Kept office organized and well stocked
- Administrative Support and Calendar Management for High Level Area Stakeholders using Outlook
- Travel Arranging and Monthly Expense Reporting using Concur
- Planning/Executing Multiday Conferences and Events
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Perform other job-related duties as assigned.
Consumer Affairs – Administrative Assistant
Bell-Carter Foods, LLC
11.2019 - 08.2021
- Cross functional position across multiple departments.
- Supported Corporate Officers as well as HR and Consumer Affairs Departments.
- General office functions: phones, mail, maintaining supplies and office equipment.
- Answered consumer complaint phone lines, recorded complaints in tracking system, generated consumer response letters, kept QA apprised of trending product issues, file and track consumer insurance claims.
- Prepared weekly and monthly staff calendars.
- Posted open staff positions on Linked In and Indeed.
- Arranged logistics for monthly senior leadership meetings, as well as annual sales staff meetings (accommodations for out-of-town staff, dinner reservations, providing lunch, etc.). Weekly and month end check deposits.
Senior Administrative Assistant
California Bank & Trust
08.2018 - 08.2019
- Supported Regional Senior Vice President through document management, calendar organization and collateral preparation for meetings.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Completed monthly expense reports, ensuring compliance with all company policies and procedures.
- Assisted in reviewing and approving expense reports for 16 branch managers.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Managed all Northern California branch requests for charitable donations and sponsorships in compliance with IRS requirements.
- Monitored branch staff's completion of all required compliance training.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments.
- Weekly review and approval of attendance records for exempt and nonexempt employees, with respect to California labor laws.
Administrative Assistant
NorthCreek Academy and Preschool
09.2005 - 04.2018
- Worked in a fast paced, professional office. Responsibilities included: Communicating with potential and current families with regards to the preschool program while consistently maintaining mandated state licensing requirements.
- Developed and updated spreadsheets and databases to track required immunizations and state required documentation for 200 student files.
- Supported Preschool Director and Preschool Teachers in all administrative and class room needs.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Mortgage Lending Professional
06.1985 - 07.1997
- Worked in all aspects of residential and commercial mortgage lending.
- Communicated with regulatory bodies to ensure compliance with all governmental standards.
- Assisted loan officers in obtaining all necessary documents to ensure loans were approved in a timely fashion.
- Managed a loan branch, hiring and orienting new sales staff to company polices ad procedures.
- Created and executed training programs for new loan officers.
Education
Bachelor of Arts - Business Economics
University of California
01.1983
Skills
- Process optimization
- Administrative assistance expertise
- Organizing successful events
- Travel logistics management
- Monthly Expense Reporting
- Secure record maintenance
- Communication handling
- Office operations oversight
- Competent in Microsoft Office suite
- New employee integration
- Organized scheduling of meetings
- Effective calendar coordination
- Systematic data storage and retrieval
- Strong prioritization skills
- Cross-departmental collaboration
Timeline
Area Administrative Assistant
Republic Services
11.2021 - 04.2025
Consumer Affairs – Administrative Assistant
Bell-Carter Foods, LLC
11.2019 - 08.2021
Senior Administrative Assistant
California Bank & Trust
08.2018 - 08.2019
Administrative Assistant
NorthCreek Academy and Preschool
09.2005 - 04.2018
Mortgage Lending Professional
06.1985 - 07.1997
Bachelor of Arts - Business Economics
University of California
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