Karen Hilton

• Supports successful transportation pick ups and delivery of merchandise from vendors and 3pl hubs and stores.
• Optimized routing schedules to minimize transit times while reducing fuel consumption.
• Provided exceptional customer service through effective communication with clients at every stage of the process.
• Ensured compliance with federal regulations regarding hours of service, weight limits, and hazardous materials handling.
• Monitored weather condition for possible rescheduling.
• Presented progress reports regularly to senior management during project updates meetings.

Recognized potential issues with inventory

• Responded to customer inquiries about deliveries.
• Collaborated with cross-functional teams to align goals and ensure project success.
• Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
• Prioritized schedules to meet project goals and overall customer satisfaction.
• Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
• Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
• Interacts with other team departments by collaborating to ensure successful setup, planning, execution, delivery and financial reconciliation of merchandise shipped via Direct Ship channel to our store network.
• Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
• review carrier invoices for any exceptions to be reconciled.
• knowledge of in house and transportation systems.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
• Prior to Carrier Planner, I held several other positions within the Corp. as follows NRG clerk, Dealer Inquires, Data Entry Clerk, Battery and Mail Clerk.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Referred customers to other banking departments for specialized services.

• Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
• Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
• Reduced errors in inventory management by conducting regular audits and updating records accordingly.
• Followed safety protocols to minimize workplace accidents.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.
• Followed orders precisely for correct items, sizes and quantities.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Reviewed order slips, picked products and staged merchandize to be shipped.
• Safely and securely loaded items to prevent damage during transport.
• Prepared and checked outbound shipments for accuracy.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Contributed to clean and safe shopping environment,
• Strengthened team morale and cooperation by assisting coworkers during peak hours.