Karen Higgins
Los Angeles
Summary
Dynamic professional with a proven track record in client consultation and hair styling techniques, honed through experience at Self Employed Beauty Services. Skilled in relationship building and maintaining high cleanliness standards, I've consistently enhanced client satisfaction and loyalty. My adeptness at computer literacy and detail orientation has significantly contributed to operational efficiency and client service excellence.
Overview
17
17
years of professional experience
Work History
Hair Stylist
Self Employed Beauty Services
09.2012 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
EVS Technician
Cedar Sinai Hospital
12.2010 - 08.2012
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Contributed to effective communication among team members by participating in regular meetings and training sessions.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
- Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
- Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
- Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.
- Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
- Mixed and blended cleaning solutions to proper concentrations.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Maintained inventory levels for cleaning supplies, anticipating needs and preventing shortages that could impact service delivery.
- Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
- Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
- Washed blinds, windows, and walls with natural cleaning solutions to remove contaminants and pollutants.
- Participated in ongoing training opportunities and professional development initiatives to stay up-to-date with industry trends and advancements in EVS technology.
Sales & Distribution Clerk
United States PostaI Service
01.2008 - 11.2010
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- Checked shipments against paperwork and signed documents.
- Processed and restocked returns.
- Picked orders, scanned products and packed boxes.
- Streamlined distribution processes for faster delivery times and increased customer satisfaction.
- Prepared detailed reports on distribution performance metrics, assisting management in making informed decisions regarding operational improvements.
- Implemented a comprehensive training program for new hires, leading to increased productivity and reduced turnover rates.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
- Operated postage meters, mail sealers and labeling machines.
Education
No Degree - Business Information & Technology
West Los Angeles College
Culver City, CA06-2007
Skills
- Client consultation
- Hair styling techniques
- Detail-orientated
- Relationship building and management
- Sterilization & cleaning of work area
- Computer literate
Timeline
Hair Stylist
Self Employed Beauty Services
09.2012 - Current
EVS Technician
Cedar Sinai Hospital
12.2010 - 08.2012
Sales & Distribution Clerk
United States PostaI Service
01.2008 - 11.2010
No Degree - Business Information & Technology
West Los Angeles College
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