Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Karen Hibbard

ON

Summary

Results-driven Program & Project Delivery Specialist with over 25 years of combined experience. Roles include Project Delivery Director, Program Manager, Business and Technology Project Manager, and Developer. Skilled in leading complex projects to successful completion through strong leadership, strategic planning, and problem-solving. Seeking a position to utilize extensive expertise and create a positive impact, driving organizational success.

Overview

28
years of professional experience
2
Certification

Work History

CIBC

Project Delivery Director – Infrastructure & Modernization Delivery
11.2021 - Current

Job overview

  • Held accountability for program maintenance and spearheaded the successful delivery of automation solutions across six operational lines of business
  • Demonstrated strategic leadership in ensuring seamless integration and efficiency with fluid scope throughout the delivery process, identifying and monitor service level agreements (SLA), and contributing to the overall program success
  • Oversaw and directed a team of 10 professionals, demonstrating strong leadership and management skills to optimize team performance and achieve organizational objectives while adhering to project controls
  • Crafted a fiscal year pipeline optimizing funding allocation for achieving committed annual cost-savings benefits efficiently
  • Provide monthly progress updates to senior executives
  • Consistently evaluate the program’s pipeline to stays within budget and deliver on the benefit plan by prioritizing high value initiatives
  • Accountable director for mobilizing data governance with application owners, stewards (business) and custodians (technology)
  • Coordinated procurement activities for new and amended statement of work (SOW)
  • Guided junior Project Managers and new team members in honing their project management expertise, emphasising adherence to the CIBC project management methodology
  • Contributed to the professional development of peers, fostering a cohesive and skilled project management team
  • Proactively fostered a culture of optimism and enthusiasm around project deliverables
  • In challenging situations, led collaborative problem-solving sessions with the team to identify and implement effective solutions, ensuring a shared commitment to overcoming obstacles and meeting project goals

CIBC

Senior Project Manager – Infrastructure & Modernization Delivery
07.2019 - 11.2021

Job overview

  • Successfully delivered positive outcomes for key projects such as the Tax-Free Savings Account (TFSA) project, Client Account Management Simplification Program, and Unified Account Program
  • Played a crucial role in coordinating activities for the COVID response team, ensuring a safe and efficient transition to remote work for Capital Markets and Wealth Management Operations
  • Served as acting Program Manager for the Infrastructure Optimization program, managing multiple lines of businesses and overseeing various deliveries
  • Pioneered a comprehensive multi-year business case spanning six lines of businesses, demonstrating strategic vision and leadership in driving organizational transformation advancement
  • Collaborated on the Integrated Tax Compliance Phase 3 regulatory project, facilitating the acquisition of essential information for an additional funding request

CIBC

Senior IT Project Manager – Enterprise Program & Delivery Excellence
05.2018 - 07.2019

Job overview

  • Led the delivery of the technology components for the Client Data Integrity Program (CDIP) initiative
  • Successfully navigated the integration of both Agile and Waterfall methodologies to achieve program objectives
  • Developed a comprehensive integrated task schedule for major technology deliverables, leveraging it as a dynamic tool to monitor progress, identify potential slippage, assess impacts and provide regular reports to the Program Sr
  • Director
  • Received, analyzed and managed estimates, accruals, and actuals, meticulously overseeing financial data to ensure accuracy and compliance within capital and expense budget
  • Orchestrated and oversaw testing activities, ensuring seamless coordination among teams

CIBC

Senior PCM Project Manager – Enterprise Program & Delivery Excellence
05.2017 - 05.2018

Job overview

  • Led and facilitated the communication work stream activities for the enterprise-scale transition from President’s Choice Financial to Simplii Financial
  • Directed the development of the client FAQ’s, rebranding procedures, and orchestrated activities to introduce the Mobile Wallet for Simplii convenience card
  • Effectively managed collaboration between IT shared services and vendors, optimizing project timelines and enhancing client communication

Weston Foods Bakery

Senior Project Manager (Contract)
07.2016 - 05.2017

Job overview

  • Demonstrated leadership in driving efficiency and achieving financial objectives
  • Spearheaded cost-saving projects for the main distribution centre, orchestrated collaboration with internal IT, vendors, distribution warehouse employees, sales, customer service and file maintenance group
  • Managed a data integration project between Weston Foods and LEAN Transportation Management logistics system
  • Successfully delivered the technology component for an office renovation, collaborating closely with the construction and decorator project managers
  • Collaborated with engineers and construction project manager to oversee the installation of an additional bread packaging production line

Law Society of Upper Canada (LSUC)

Technical Project Manager (Contract)
03.2015 - 05.2016

Job overview

  • Led the project team, collaborated with business users, and oversaw a vendor contracted for the replacement of the existing e-Commerce system
  • Implemented Moneris payment solution for course and product purchases, returns and ability to provide credit
  • Facilitated discussions that identified tasks and created an internal schedule required to deliver according to vendors’ Agile schedule
  • Coordinated seamless collaboration to ensure effective communication and integration, resulting in streamlined and cohesive solution
  • Designed and managed a SharePoint workflow process for User Acceptance Testing (UAT), significantly enhancing the efficiency and user experience during the business testing phase

Workplace Safety and Insurance Board

Project Manager (Contract)
09.2014 - 12.2014

Job overview

  • Led an Agile delivery team in a workstream focused on analyzing and ensuring the successful integration of the Guidewire application within the existing batch window
  • Facilitated the seamless receipt and transmission of Guidewire files, optimizing operational efficiency and maintaining alignment with project objectives

Davis and Henderson (now Finastra)

Project Manager
01.2010 - 05.2014

Job overview

  • Oversaw several end-to-end project management for initiatives within a large lending portfolio, managing aspects such as budget, quality, and schedule for major financial institutions, Federal and Provincial governments
  • Drafted, reviewed, and executed Request for Information/Proposal/Quotation/Resourcing (RFI/P/Q/R) as well as subsequent Statement of Work (SOW)
  • Completed projects with consistently high client satisfaction and agreed upon scope was delivered on-time and on-budget within 5% variance by providing constant communication, closely monitoring activities and resource allocation
  • Delivered CIBC’s Expert Lender mortgage software application and five new infrastructure environments utilizing VMware and Oracle databases

Davis and Henderson (now Finastra)

Software Developer
01.1997 - 01.2010

Job overview

  • Delivered clean, efficient, and well documented code in accordance with industry best practice
  • Developed automated batch testing for migration projects
  • Improved software efficiency by troubleshooting and resolving coding issues.

Education

Mohawk College
Hamilton, ON

Software Engineer Diploma
01.1998

University Overview

3 Year Diploma

Skills

  • Leadership

  • Communication

  • Collaboration

  • Full SDLC management

  • Agile

  • Waterfall methodologies

  • Customer focus

  • Automation

  • Vendor management

  • Risk management

Languages

English
Native or Bilingual

Certification

  • Certified ScrumMaster (CSM)
  • Project Management Professional (PMP)

Timeline

Project Delivery Director – Infrastructure & Modernization Delivery

CIBC
11.2021 - Current

Senior Project Manager – Infrastructure & Modernization Delivery

CIBC
07.2019 - 11.2021

Senior IT Project Manager – Enterprise Program & Delivery Excellence

CIBC
05.2018 - 07.2019

Senior PCM Project Manager – Enterprise Program & Delivery Excellence

CIBC
05.2017 - 05.2018

Senior Project Manager (Contract)

Weston Foods Bakery
07.2016 - 05.2017

Technical Project Manager (Contract)

Law Society of Upper Canada (LSUC)
03.2015 - 05.2016

Project Manager (Contract)

Workplace Safety and Insurance Board
09.2014 - 12.2014

Project Manager

Davis and Henderson (now Finastra)
01.2010 - 05.2014

Software Developer

Davis and Henderson (now Finastra)
01.1997 - 01.2010

Mohawk College

Software Engineer Diploma

Similar Profiles

CREATE PROFILE
Karen Hibbard