Karen Hansen
Santa Rosa,CA
Summary
Highly resourceful, with knowledge and skill working with staff and patients to satisfy the demands of a growing specialty office. This includes: Experience investigating SOAP notes, labs, imaging across multiple systems Able to effectively deescalate patient frustration and anxiety by calmly educating them and walking them through expectations for upcoming visits and studies. Tracking down documents & test studies efficiently Managing 100 plus incoming & outgoing record requests daily Sending & scanning shared EHR accurately Extensive knowledge and experience in EPIC. Answering phones, scheduling and calling patients to confirm appointents in addition to the primary posistion makes the day fast paced and a good chalenge. In 2013 transitioned from filing paper charts to e-charts with the company and facilitated and managed the filing, storage and data entry required for such a move. Receive and processes requests for medical records and within appropriate timeframes according to state and federal law. Prepares, scans & indexes. Coordinates merges of medical records across systems.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Medical Records
St Helena Hospital
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Records Manager
Nephrology Associates
01.2011 - 07.2024
- Highly resourceful, with knowledge and skill working with staff and patients to satisfy the demands of a growing specialty office
- This includes:
- Experience investigating SOAP notes, labs, imaging across multiple systems
- Able to effectively deescalate patient frustration and anxiety by calmly educating them and walking them through expectations for upcoming visits and studies
- Tracking down documents & test studies efficiently
- Managing 100 plus incoming & outgoing record requests daily
- Sending & scanning shared EHR accurately
- Extensive knowledge and experience in EPIC
- Answering phones, scheduling and calling patients to confirm appointments in addition to the primary position makes the day fast paced and a good challenge
- In 2013 transitioned from filing paper charts to e-charts with the company and facilitated and managed the filing, storage and data entry required for such a move
- Receive and processes requests for medical records and within appropriate timeframes according to state and federal law
- Prepares, scans & indexes
- Coordinates merges of medical records across systems
Data Entry, Reception, Filing
Nelson Staffing Agency
01.2009 - 01.2011
- Worked at multiple locations filling in for short staffed employers at places like KLOVE and Farmers Insurance while my children were at school
Data Entry, Filing, Charting
Nelson Staffing Agency
01.2002 - 01.2004
- 6 months at Legacy Marketing
- 1.5 years at Homecoming Financial
Education
AA Degree -
Santa Rosa Junior College
Santa Rosa, CA01.1999
Skills
- EPIC
- Microsoft Office Suite
- Organization and time management
- Medical terminology
- Data entry
- EHR proficiency
Certification
BLS
Hobbies and Interests
- Cooking
- Biking
- DIYing
- Any chance to learn something new
Personal Information
Title: SR. MEDICAL RECORDS TECH
Timeline
Sr. Medical Records
St Helena Hospital
08.2024 - Current
Medical Records Manager
Nephrology Associates
01.2011 - 07.2024
Data Entry, Reception, Filing
Nelson Staffing Agency
01.2009 - 01.2011
Data Entry, Filing, Charting
Nelson Staffing Agency
01.2002 - 01.2004
AA Degree -
Santa Rosa Junior College
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