Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karen Guo

Richmond,Canada

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista/Restaurant Food Server

Meet Fresh
Richmond, BC
10.2024 - Current
  • Operated cash registers to process customer payments.
  • Described menu items to customers and suggested products based on stated preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

VOLUNTEER MEMBER

Richmond Hospital Foundation
Richmond, Canada
01.2023 - Current
  • Provided efficient and courteous service to customers at all times
  • Worked with coworkers to complete tasks
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Responded quickly to meet customer needs and resolve problems
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

SALES ASSOCIATE

J2 Clothing and Sneakerbox
Richmond, BC
10.2024 - 10.2024
  • Assisted customers with product selection, sizing and styling.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Recommended, selected and located merchandise based on customer desires.

BARISTA/CASHIER

Yifang Taiwan Fruit Tea
Richmond, Canada
02.2023 - 09.2024
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records
  • Trained incoming staff members on proper operation of brewing equipment and drink recipes
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
  • Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Committed to delivering excellent customer service while working in a fast-paced environment

EVENT COORDINATOR/ VOLUNTEER MEMBER

Canadian Wildlife Federation
Richmond, Canada
06.2021 - 09.2022
  • Managed event planning and execution using strong attention to detail and communication skills
  • Resolved any issues that arose during events in a professional manner while maintaining composure under pressure
  • Monitored event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
  • Designed and managed event timelines to meet deadlines
  • Scheduled and monitored event staff to facilitate quality service

TEACHING ASSISTANT VOLUNTEER

MacNeill Secondary School
Richmond, Canada
07.2021 - 08.2021
  • Set up technology and equipment for teacher's instructional studies
  • Supervised students in safety and emergency drills
  • Taught lessons and concepts under teacher supervision
  • Facilitated interpersonal problem-solving with students to mitigate conflicts
  • Utilized effective problem-solving techniques to resolve student issues and conflicts
  • Graded assignments and delivered constructive feedback to students on ways to improve
  • Created a positive rapport with students through encouraging words, positive reinforcement techniques and timely feedback

Education

BACHELOR OF SCIENCE (B.S.) -

Langara College
Richmond, BC
01.2023

HIGH SCHOOL DIPLOMA -

Richmond Secondary School
Richmond, BC
06.2022

BACHELOR OF SCIENCE (B.S.) - APPLIED ANIMAL BIOLOGY

University Of British Columbia
Richmond, BC

Skills

  • Exceptional customer service
  • Teamwork and Collaboration
  • Complex Problem-Solving
  • Adaptability and Flexibility
  • Team Leadership
  • Multitasking
  • Organizational Skills
  • Time Management

Certification

  • Life Guard and First Aid Certification - Red Cross
  • Piano/Harmony and Counterpoint Grade 10 - Royal Conservatory of Music

Languages

  • English, Native
  • Chinese (Mandarin), Native

Timeline

Barista/Restaurant Food Server

Meet Fresh
10.2024 - Current

SALES ASSOCIATE

J2 Clothing and Sneakerbox
10.2024 - 10.2024

BARISTA/CASHIER

Yifang Taiwan Fruit Tea
02.2023 - 09.2024

VOLUNTEER MEMBER

Richmond Hospital Foundation
01.2023 - Current

TEACHING ASSISTANT VOLUNTEER

MacNeill Secondary School
07.2021 - 08.2021

EVENT COORDINATOR/ VOLUNTEER MEMBER

Canadian Wildlife Federation
06.2021 - 09.2022

BACHELOR OF SCIENCE (B.S.) -

Langara College

HIGH SCHOOL DIPLOMA -

Richmond Secondary School

BACHELOR OF SCIENCE (B.S.) - APPLIED ANIMAL BIOLOGY

University Of British Columbia

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