Karen Gonzalez
Brantford,ON
Summary
Professional with extensive expertise in office management and administration, with a focus on enhancing productivity, efficiency, and service quality in diverse settings. Extremely trustworthy, moral, and trustworthy support professional and leader with a strong blend of business, organizational, and technological skills successfully ensures operational and service quality by collaborating with cross-functional teams.
Overview
6
6
years of professional experience
Work History
Office Manager
MAGO MAGIC PAINTING
08.2023 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Production Manager and Customer Services
KUPFERT & KIM
08.2017 - Current
- Reduced waste and material costs in 30% by optimizing resource allocation and inventory management.
- Increased overall productivity by identifying bottlenecks in production process and proposing effective solutions.
- Developed comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into team.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordination and deliveries of production to whole locations included Toronto and Montreal.
Education
Hospitality Operation -
Evergreen College
Toronto, ON03.2020
Business Management & Entrepreneurship -
IBT College
Toronto, ON05.2018
Bachelor in Industrial Engineer -
IUP Santiago Mariño
Venezuela06.2002
Skills
- Strong oral communication and fast learned
- Planner and Organizer
- Work under pressure
- Customer Service
- Skilled in MS Office products (Word, Excel, PowerPoint, OneNote, and Outlook)
- Problem Solving
- Team Leadership
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Office Manager
MAGO MAGIC PAINTING
08.2023 - Current
Production Manager and Customer Services
KUPFERT & KIM
08.2017 - Current
Hospitality Operation -
Evergreen College
Business Management & Entrepreneurship -
IBT College
Bachelor in Industrial Engineer -
IUP Santiago Mariño
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