Karen Gallant
Summary
Empathetic and mature Victimology, Justice Studies and Community Services Worker graduate with strong theoretical knowledge, placement and lived experiences. Demonstrates a high-level of professionalism and a non-judgmental attitude when working with individuals from diverse backgrounds and cultures. Works effectively to collaborate as a team player while offering well-developed communication and interpersonal skills.
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Capital Cardiology Incorporated
10.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Victimology Research Assistant
Victimology Research Centre
04.2023 - 05.2023
- Conducted applied research in victim services to improve outcomes and develop capacity
- Researched post-traumatic change, vicarious resilience, and service provider wellness.
- Created awareness that service workers can also experience traumas that victims experience
- Researched credible material on Google Scholar and created a literature table for articles
- Presented research results on vicarious post-traumatic change which was shared with other students and educators at an international conference in Dubrovinic, Croatia
Medical Office Assistant
Ottawa Cardiovascular Centre
09.2010 - 05.2019
- Interacted with individuals experiencing a range of both physical and mental health concerns
- Exercised active listening skills and empathy and acted as a liaison between patient and doctor
- Maintained confidentiality of records relating to patients' treatment and information
- Assisted with referrals and prepared medical records for patients in an accurate manner
- Led patients to exam rooms, answered questions and prepared patients for physicians by explaining the process
Health Care Aide
Robertson House
01.1997 - 08.2005
- Provided compassionate care and daily assistance to 25-35 residents
- Improved patient outlook and supported residents with physical, social and emotional care
- Developed strong and trusting rapport with residents to ease smooth and quality care
- Tracked and reported residents' progress based on observations and conversations
Education
Victimology Graduate Certificate - Victims of Crime, Victimization and the Law, Violence Against Women, Men as Victims, Indigenous-Understanding & Reducing Victimization, Childhood Victimization, Diversity and Victim Assistance, Compassion Fatigue and Assessment and Intervention
Algonquin College
Ottawa, ON06.2023
Community Services Worker Diploma - Sociology and Introduction to Criminology, Populations at Risk, Introduction to Psychology, Mental Health, Canadian Family Dynamics, Lifespan Psychology and Development, Introduction to Addictions and Counseling
Herzing College
Ottawa, ON08.2021
Justices Studies Certificate - Canadian Criminal Justice System, Sociology, Psychology, Abnormal Psychology, Human Relations, Dynamics of Addiction, Addictions and Harm Reduction, Criminology, Youth in the Justice System, Organizational and Positive Psychology
Algonquin College
Ottawa, ON06.2021
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- Attention to detail
- Medical terminology
- Managing patient records
- Appointment management
- Team leadership
Certification
- CPR Level C and First Aid, Red Cross, Ottawa, ON, 07/23
- Panel on Research Ethics, Government of Canada, Ottawa, ON, 04/23
- Being Trauma Aware (Online), Respect Group, 04/23
- Applied Suicide Intervention Skills Training, Ottawa, ON, 03/23
Related Experience
Victimology Research Assistant, 04/23 - 05/23, Victimology Research Centre, Ottawa, ON, Conducted applied research in victim services to improve outcomes and develop capacity, Researched post-traumatic change, vicarious resilience, and service provider wellness., Created awareness that service workers can also experience traumas that victims experience, Researched credible material on Google Scholar and created a literature table for articles, Presented research results on vicarious post-traumatic change which was shared with other students and educators at an international conference in Dubrovinic, Croatia
Timeline
Medical Office Assistant
Capital Cardiology Incorporated
10.2023 - Current
Victimology Research Assistant
Victimology Research Centre
04.2023 - 05.2023
Medical Office Assistant
Ottawa Cardiovascular Centre
09.2010 - 05.2019
Health Care Aide
Robertson House
01.1997 - 08.2005
Community Services Worker Diploma - Sociology and Introduction to Criminology, Populations at Risk, Introduction to Psychology, Mental Health, Canadian Family Dynamics, Lifespan Psychology and Development, Introduction to Addictions and Counseling
Herzing College
Justices Studies Certificate - Canadian Criminal Justice System, Sociology, Psychology, Abnormal Psychology, Human Relations, Dynamics of Addiction, Addictions and Harm Reduction, Criminology, Youth in the Justice System, Organizational and Positive Psychology
Algonquin College
Victimology Graduate Certificate - Victims of Crime, Victimization and the Law, Violence Against Women, Men as Victims, Indigenous-Understanding & Reducing Victimization, Childhood Victimization, Diversity and Victim Assistance, Compassion Fatigue and Assessment and Intervention
Algonquin College
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