Karen Fromson
Middle Sackville,NS
Summary
Dedicated Customer service representative, with excellent experience in client relations. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Personal Assistant
RE/MAX Real Estate Group
Indianapolis, IN
07.2002 - 07.2004
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
- Arranged domestic and international travel plans and itineraries.
- Sourced and ordered office equipment and supplies.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Account Manager
Elizabeth Arden Cosmetics
Newcastle, UK
05.1992 - 04.1999
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new cosmetic products and updated account information to maintain high standards of client service.
- Achieved monthly quota .
- Recommended brand products to customers, highlighted benefits to increase knowledge and link sell.
- Expanded sales by facilitating client satisfaction and renewing customer relations.
Hairstylist
Self Employed
Sunderland, UK
07.1989 - 05.1992
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Counted and documented opening and closing cash amounts daily.
- Completed in-home services for elderly clients unable to travel to salon.
Hairdresser
CUTZ Hair Group
Sunderland, UK
05.1987 - 05.1989
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept detailed records of customer information and services provided to increase return customers.
Apprentice Hairdresser
CUTZ Hair Group
Sunderland, UK
05.1985 - 05.1987
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Education
No Degree - Computers And Office Automation
Indiana Business College
Indianapolis, INHigh School Diploma -
Pennywell Comprehensive School
Sunderland,UK06.1985
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Written Communication
- Interpersonal Communication
- Planning and Coordination
- Organization and Time Management
- MS Office
- Good Telephone Etiquette
Accomplishments
Over sixteen years customer service experience. Awarded Gold level standard award for prestigious quality of service provided to clientele with in the Cosmetic Industry.
Re-location assignments with Husband's company over 10 years. Living and working in U.S. and Canada
Volunteering with in Private school sector -
10 years Indianapolis, IN.
2 years Danville, CA
3 years Montréal QC
Timeline
Personal Assistant
RE/MAX Real Estate Group
07.2002 - 07.2004
Account Manager
Elizabeth Arden Cosmetics
05.1992 - 04.1999
Hairstylist
Self Employed
07.1989 - 05.1992
Hairdresser
CUTZ Hair Group
05.1987 - 05.1989
Apprentice Hairdresser
CUTZ Hair Group
05.1985 - 05.1987
No Degree - Computers And Office Automation
Indiana Business College
High School Diploma -
Pennywell Comprehensive School
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