Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Flores

Anaheim,CA

Summary

Experienced and bilingual administrative professional with over 5 years of front office, medical reception, and vendor relations expertise. Skilled in patient service, compliance, EMR systems, and operational leadership. Recognized for excellent communication, organizational efficiency, and problem-solving in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Front Office Supervisor

St. Jude Neighborhood Health
11.2024 - Current
  • Lead front office operations to ensure policy compliance, staff training, and a professional patient experience.
  • Investigate and resolve patient service complaints, maintaining a positive environment aligned with the organization's mission.
  • Ensure HIPAA and safety compliance, and encourage proactive patient visits through outreach and scheduling coordination.

Receptionist

St. Jude Neighborhood Health
05.2023 - 11.2024
  • Managed patient check-in/out, appointment scheduling, and insurance verifications.
  • Collected co-payments and ensured secure handling of payments.
  • Served as liaison between patients, medical staff, and insurance providers.

Vendor Relations Specialist

Branded Group Inc.
06.2022 - 05.2023
  • Handled vendor escalations, ensuring alignment and resolution between all parties.
  • Collected and managed compliance documents including insurance and tax information.
  • Maintained vendor profiles and records in the company system.

Administrative Assistant

Victory Outreach Santa Ana (Non-Profit Organization)
01.2017 - 06.2022
  • Processed financial transactions with high accuracy and ensured compliance.
  • Supported fraud prevention procedures and internal controls.
  • Provided front-line customer support and assisted with community outreach events.

Medical Receptionist

Orange County Eye Institute
10.2021 - 03.2022
  • Coordinated patient appointments and referrals, and collected payments.
  • Managed communications via phone, email, and online portals.
  • Assisted in insurance coordination and front desk support.

Administrative Assistant

Toni & Guy Hairdressing Academy
01.2017 - 11.2021
  • Managed scheduling, guest coordination, and administrative communications.
  • Oversaw data migration and calendar management for school operations.
  • Provided front desk support and ensured smooth daily operations.

Education

High School Diploma -

Garden Grove High School
Garden Grove, CA
01.2014

Skills

  • Bilingual: English & Spanish
  • Microsoft Office Suite
  • Outlook
  • QuickBooks
  • EPIC EMR
  • CPT/ICD-9/10 Coding
  • Conflict Resolution
  • Front desk operations
  • Effective multitasking
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Front Office Supervisor

St. Jude Neighborhood Health
11.2024 - Current

Receptionist

St. Jude Neighborhood Health
05.2023 - 11.2024

Vendor Relations Specialist

Branded Group Inc.
06.2022 - 05.2023

Medical Receptionist

Orange County Eye Institute
10.2021 - 03.2022

Administrative Assistant

Victory Outreach Santa Ana (Non-Profit Organization)
01.2017 - 06.2022

Administrative Assistant

Toni & Guy Hairdressing Academy
01.2017 - 11.2021

High School Diploma -

Garden Grove High School

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