Karen Fernandez
London,Ontario
Summary
Dynamic customer service professional with a proven track record at Seasons Retirement Home and Che Restobar, excelling in customer relationship management and event planning. Adept at generating repeat business through exceptional service and innovative marketing strategies. Strong problem-solving skills complemented by a keen understanding of digital marketing and social media management.
Overview
2
2
years of professional experience
Work History
Server
Seasons Retirement Home
London, Ontario
10.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Presented menus and answered questions regarding items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Che Restobar
London, Ontario
05.2024 - Current
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
- Participated in organizing and executing promotional events and trade shows.
- Assisted in video and photo shoots for marketing materials, ensuring brand consistency.
Costumer Service Representative
Contact Point 360
Bogota, Colombia
10.2022 - 01.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Education
Diploma - Business Marketing
Fanshawe College
London, ON06-2025
Skills
- Market research
- Digital marketing
- Social media management
- Customer relationship management
- Sales strategies
- Event planning
- Problem solving
Languages
English
Professional
Spanish
Native/ Bilingual
Italian
Limited
French
Elementary
References
References available upon request.
Timeline
Server
Seasons Retirement Home
10.2024 - Current
Server
Che Restobar
05.2024 - Current
Costumer Service Representative
Contact Point 360
10.2022 - 01.2023
Diploma - Business Marketing
Fanshawe College
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