Karen Fernandez
Mississauga,On
Summary
15+ years of Fund Administration experience, well versed in Fund Accounting and Investor Relations. Experience with systems such as Mpower, Mantra, Paxus, Ipax, EDM, Flexcube, Investran, AXI extensively. Worked closely with investment managers, institutional investors, and third parties providing excellent and timely client service while meeting tight deadlines and SLA.
Overview
20
20
years of professional experience
Work History
Manager, Private Equity Investor Relations
Citco (Canada) Inc.
09.2020 - Current
- Lead and develop a team of 7 onshore and 2 offshore junior and senior administrators and two supervisors
- Handle client relationship for 8 clients, biggest client's AUM being 45 BN
- Act as main point of contact for all clients, internal teams, auditors and investors
- Oversee onboarding of investors as per set close date, ensuring all subscription and KYC documentation are in good order
- Approve and release investor communication such as capital call notices, distribution notices, investor statements, audit reports
- Review and authorize distribution payments and transfer of funds as per IM instructions
- Perform employee appraisals and midyear/year end reviews and ratings
- Host client calls for IR related agenda items and other meetings as required by client or business needs
- Conduct and host various internal manager meetings and global IR calls
- Cross-trained existing employees to maximize team agility and performance
- Enhanced client satisfaction by resolving issues promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Managed and motivated employees to be productive and engaged in work
- Achieved departmental goals by developing and executing strategic plans and performance metrics
Account Manager, Investor Relations
Apex Fund Services (Canada) Ltd.
09.2018 - 11.2019
- Review operating memorandums and fund documents for client onboarding
- Ensure high-quality standards are maintained for KYC and Enhanced Due Diligence (EDD)
- Manage internal workflow to ensure all deadlines are met
- Manage and allocate work according to available resources to support BAU & ad-hoc tasks
- Coordinating & liaising with internal parties such as Fund Accounting, AML, and Custody on matters related to investor activity
- Provide client service by acting as a main point of contact to clients, investors, auditors, and third parties as assigned by the IM
- Assist with developing and providing training to the team
- Monitor and track performance of the team per the objective and goals.
Senior Administrator, Investor Operations
MUFG Investor Services
11.2017 - 09.2018
- Maintain investor details database including creation of statements and confirmations for fund activity
- Process Subscriptions and Redemptions including the completion of checklists, liaison with clients and input to company systems
- Process wires and account transfers through various internet banking platforms to settle redemptions, for payment of client invoices
- Responding to client, investor, and auditor queries promptly
- Assist with preparation of anti-money laundering documentation.
Senior Specialist, Institutional and Pension Accounting
CIBC Mellon Global Securities
05.2016 - 11.2017
- Perform cash transactions for clients by directing funds based on instructions from clients and or their consultants and investment managers
- Monitor and report overdraft balances in the accounts
- Analyze daily cash flow activities by reconciling security and cash balances
- Report account activity for clients by preparing accurate and timely standard financial reports
- Responsible for maintaining strong internal and external client relationship
- Effectively communicate with client and their agents by responding to inquiries regarding account activity.
Fund Accountant
Citigroup Fund Services
08.2013 - 04.2016
- Reconciling daily cash and security position reconciliation with brokers
- Reconciling dividends, trades with Bloomberg and trade blotter
- Monitoring and updating performance of all investments
- Ensuring all trades are inputted accurately and in a timely manner to the appropriate client portfolios on a daily basis
- Manually input and record fund expenses, accruals and fee payments
- Calculated base and performance fees for hedge funds
- Ensuring all portfolio discrepancies are researched and resolved in a timely and accurate manner
- Preparing daily Client Nav Packages for pooled, mutual and hedge funds.
Fund Accountant-Senior Fund Accountant
RBC Investor Services
03.2004 - 01.2012
- Analyze and approve client Net Asset Value reports ensuring adherence to generally accepted accounting principles, clients trust agreement, prospectus, and other disclosures
- Calculate Net Asset Value for daily, weekly, monthly mutual, hedge and pooled fund valuations as determined by the Manager to maintain department productivity and client delivery efficiency
- Perform new staff orientation and responsible for detail on-the-job skill and knowledge training of new and existing fund accountants
- Act as a key contact with high resolution and efficiency for clients, auditors, and internal departmental queries
- Calculate funds' income and capital gains distribution as required
- Process and review corporate actions with accuracy.
Education
A' levels in Business Administrations -
The Avicenna School
High School Cambridge O'level -
Convent of Jesus and Mary School
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Staff Training and Development
- Performance Evaluations
Timeline
Manager, Private Equity Investor Relations
Citco (Canada) Inc.
09.2020 - Current
Account Manager, Investor Relations
Apex Fund Services (Canada) Ltd.
09.2018 - 11.2019
Senior Administrator, Investor Operations
MUFG Investor Services
11.2017 - 09.2018
Senior Specialist, Institutional and Pension Accounting
CIBC Mellon Global Securities
05.2016 - 11.2017
Fund Accountant
Citigroup Fund Services
08.2013 - 04.2016
Fund Accountant-Senior Fund Accountant
RBC Investor Services
03.2004 - 01.2012
A' levels in Business Administrations -
The Avicenna School
High School Cambridge O'level -
Convent of Jesus and Mary School
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